Bilingual Support Technician Job in Mississauga L4Z1, Ontario Canada
We've been looking for you
Searching for the ideal place to start your career?
How about an industry leader with more than 25 years of stability, striving to create cutting-edge technology while also providing its employees a fun and productive work environment?
That's right - we DO exist. We're Applied Systems, and we've been looking for you, too.
Job Summary
Applied Systems Canada ULC the worldwide leader in insurance technology, is currently searching for a Bilingual Support Technician to become a part of our outstanding Support team, which plays an essential role in keeping Applied Systems at the top of the insurance technology industry. In this position, you will assist our customers with any question or problems they may have regarding software, hardware, or any other products purchased from our company. You will provide friendly, informed, and efficient customer service via telephone, Internet chat, and email.
Additional responsibilities include:
- Provide effective, efficient customer service in a professional and courteous manner
- Escalate issues to the proper level/area of customer support when necessary
Requirements:
- High school diploma or equivalent (Associate's or Bachelor's degree preferred)
- Ability to speak, write and read English and French fluently
- Experience in Microsoft Applications
- Multi-tasking capabilities and ability to thrive in a fast paced environment
- A team player as well as have the ability to listen, to accept responsibility, and to cooperate and communicate with others to accomplish goals.
- Ability and desire to expand with changing marketplace and technology
- Conflict-resolution capabilities and the ability to deal with emotional and/or difficult callers.
- 1+ year of customer service experience
- Experience working with personal computers
- Ability to plan and organize technical projects; experience with deadlines for project completion
Corporate Profile
At Applied Systems, Inc., (www.appliedsystems.com) we develop, sell, and support the automation tools and processes that insurance agents and brokers use to run their businesses at maximum efficiency and profit. Founded in 1980, Applied Systems owns a legacy of success and stability embodied in quality products and services as well as industry leadership. Our technology is used worldwide by independent agents, brokers, and financial institutions that sell insurance. Our ongoing and vigorous growth of development, sales, and service functions reflects our dedication to stay ahead of agents' needs in a dynamic and competitive marketplace.
Employees feel appreciated at Applied Systems. In addition to excellent benefits and paid time off, our staff enjoys a variety of extra benefits and social events, including holiday parties, picnics, and frequent company-wide mixers. Rounded out by our business casual dress code and open communication policy, the atmosphere is professional and conducive to productivity, yet comfortable and fun.
