Bilingual Tech Support Job in Sandy 84070, Utah US
Customer Service Representative
Sandy, UT 84070
Must be Bilingual- Spanish and English (Fluent)
Pay Rate: $ 12.00 an hour
Contract to hire
Shift: Must be flexible TBD
- 90% of calls will be taking Customer Service Calls.
- Must pass criminal background requirements, including credit check
- Need to take written test at time of the interview.
- Mandatory Overtime during the first week of each month
- 6 months of call center experience preferred
- Will also look at those in school for IT or certifications
Responsible for verifying the caller’s site location and contact information. This includes the site ID, users name and call back number. Agent is responsible for accurately transferring this information into the Service Desk application by generating a new open ticket. The agent is also responsible for documenting a detailed description in the ticket. The agent then assigns the ticket to the appropriate group and transfers the caller to the team’s phone queue responsible for the problem.
Requirements / Qualifications:
· Demonstrate strong verbal and written skills
· Excellent customer service skills/experience
· Ability to work with several types of IT technologies to include telephone, email, and chat inquiries
· Ability to navigate multiple applications and document customer inquiries, concerns, and resolutions
· Ability to multi-task
· Follow procedural guidelines
· Ability to communicate effectively with customers
· Ability to work flexible schedule (Weekends, Evenings, Holidays, etc.)
· Must be a US citizen
· Must be able to obtain ADP II level of trust agreement
· High school graduate, or equivalent
· Ability to type 35 words per minute
· Basic PC knowledge
· Ability to perform telephonic support for eight (8) hours per day
· Punctual