Billing Administrator – Maternity FTC – S&P Capital IQ, London recruitment
Standard Poor's, a division of The McGraw-Hill Companies, is the world's foremost provider of financial market intelligence, including independent credit ratings, indices, risk evaluation, investment research and data. With approximately 7,500 employees, including wholly owned affiliates, located in 21 countries, Standard Poor's is an essential part of the world's financial infrastructure and has played a leading role for more than 150 years in providing investors with the independent benchmarks they need to feel more confident about their investment and financial decisions. Capital IQ, a Standard Poor's business, delivers comprehensive fundamental and quantitative research and analysis solutions to over 4,500 investment management firms, private equity funds, investment banks, advisory firms, corporations, and universities worldwide. Its solutions are based on the Capital IQ Platform, Compustat, ClariFI, and Alphaworks products, and offer an array of powerful applications for desktop research, screening, real-time market data, backtesting, portfolio management, financial modeling, and quantitative analysis. Our simplified product suite empowers clients to reduce risk, become more efficient, and make better decisions.
We currently have an opportunity for a Billing Administrator to join our team in Canary Wharf. The primary purpose of this position is to support Standard Poor's Information Services and Credit Market Services in the areas of customer service, billing administration and sales order input. This is a fixed term contract to cover maternity absence.
Responsibilities:
- Responding to client inquires related to billing matters to ensure satisfactory resolution
- Data input for all billing, cancellation/credit memo transactions
- Billing input/process quality control. Validation, reconciliation etc.
- To serve as liaison to business unit staff, management and finance group on all related billing matters
- Daily monitoring of departmental workload to ensure timely resolution of new sales orders, cancellations and credit memos
- Daily administration and processing of all sales orders, cancellations and credit memos to PIMS and feeder systems
- Daily monitoring of departmental telephone lines, post and email to ensure prompt response/ handling of customer/business unit requests
- Monthly administration and processing of all renewal billing transactions
- Generating monthly new business and cancellation reports for business unit and finance
- Assisting cash and credit control staff with research matters related to billings and to provide guidance as to appropriate course for resolution
- Working with Finance staff on research matters related to billed transactions, cancellations or credit memos.
- Perform analyses or assist with special projects related to billings, cancellations and credit memos as required to support business unit/finance information requests
Skills
Requirements:
- Demonstrable experience in customer service/order service environment.
- Experience in Financial Services industry would be advantageous
- Strong written/verbal/interpersonal skills, able to work effectively in both large and small groups
- A professional and courteous demeanour in person and over the telephone
- Good communication/negotiation skills and able to mange customer interactions in a way that ensures a positive business outcome
- Attention to detail and ability to multi-task required
- Ability to perform routine and non-routine, mathematical calculations
- Proficiency with Windows