Black Belt Specialist (SSC Environment) Job in Budapest
- Are you familiar with Six Sigma?
- Do you speak fluent English?
- Would you like to continue your career in the customer service field?
Customer Services Black Belt
Role synopsis
Identify improvement opportunities, recommend initiatives to realise improvement potential, and manage teams delivering the prioritised initiatives/projects, from design through to implementation.
Key accountabilities
- Support and facilitate the implementation of a business process transformation strategy to enable substantial and continuous improvement in the ability to satisfy customer demands
- Educate teams in structured approach and appropriate tools to ensure the Business Service Centre has a high added value framework for all its business process transformation work
- Support the teams in identifying critical strategic process improvement areas that will be required to meet its strategic objectives
- Act as internal six sigma consultant for own department to guide them though the process of strategic project prioritisation and cost benefit analysis, ensuring business focuses its resources on areas that will add most value
- Scope necessary work to deliver strategic process improvement projects, so that each project dovetails into one another, within the overall business transformation strategy
- Deliver change management activities required to implement re-designed processes and systems
- Continuously challenge the business and teams on what are added value processes for the business and drive, so that business focuses on the right things and is leaner than any of its competitors
- Design, implement, and manage the quality audit process for the department
- Interpret the requirements of ISO 9001 and translate these into workable processes and procedures to ensure on-going accreditation
- Manage the implementation and maintenance of continuous learning and continuous improvement activities throughout the business and it's suppliers and service providers, to maximise the efficiency of the business and customer satisfaction
- Design and implement quality measures to ensure business processes and produces conform to standards
- Ensure satisfactory corrective actions are instituted in the event of failure in any area, and those preventative techniques are operated to minimise future failures.
Our needs
- University or College degree
- 1-3 years Six Sigma Black Belt experience
- Demonstrable experience in delivering tangible results from large transformation programmes in large, complex companies
Advantages
- Depth understanding of continuous improvement tools and techniques
- Experience applying 6-sigma approach in a similar service centre environment
- Experience of managing continuous
Our offer
- Multinational working environment
- Competitive salary and benefits
- Young and dynamic team
- Location: Pest
October 16, 2010
• Tags: Black Belt Specialist (SSC Environment) Job in Budapest • Posted in: General