Bodily Injury Claims Team Manager
Bodily Injury Claims Team Manager - Hingham, MA
Liberty Mutual Insurance
“Helping people live safer, more secure lives” since 1912, Boston-based Liberty Mutual Insurance is a diversified global insurer and third largest property and casualty insurer in the U.S. based on A.M. Best Company’s report of 2010 net written premium. Liberty Mutual also ranks 82nd on the Fortune 100 list of largest corporations in the U.S. based on 2010 revenue. As of December 31, 2010, Liberty Mutual had $112.4 billion in consolidated assets, $95.4 billion in consolidated liabilities, and $33.2 billion in annual consolidated revenue.
Liberty Mutual Insurance offers a wide range of insurance products and services, including personal automobile, homeowners, workers compensation, property, commercial automobile, general liability, global specialty, group disability, reinsurance and surety.
Liberty Mutual Insurance (www.libertymutual.com) employs over 45,000 people in more than 900 offices throughout the world.
Advance your career at Liberty Mutual - A Fortune 100 Company!
The Claims Team Manager is responsible for directing and coordinating the activities of a team of Claims Adjusters. The team is responsible for using the latest technology to manage an assigned caseload of claims and the manager is responsible for ensuring superior delivery of claims services/products. In addition, the position is responsible for ensuring team members have the needed training and are in compliance with regulatory and company standards.
Responsibilities:
- Responsible for the direction of the Claims Team to ensure consistent delivery of services that meets or exceeds customer expectations and complies with regulatory and company standards.
- Provides technical guidance to team members.
- Resolves complaints, problems, and coverage questions which have been escalated through the team.
- Responsible for all management related duties including performance management/evaluations, establishment of objectives, and participates in the selection of new hires.
- Provides ongoing training and employee development to team members and ensures all receive communication of corporate/department policies and procedures.
Qualifications:
- Comprehensive knowledge of general insurance policy coverage and state regulations.
- Ability to plan, prioritize and organize claims workload for the unit.
- Demonstrates good interpersonal skills including verbal and written communications.
- BS/BA degree plus 3+ years of claims experience.
Benefits:
We recognize that talented people are attracted to companies that provide competitive pay, comprehensive benefits packages and outstanding advancement opportunities. For this reason we offer a Comprehensive Benefits Plan that includes the following:
- 401K and Company paid pension plan
- Medical coverage
- Dental coverage
- Paid time-off
- Pay-for-Performance
- Discounts on automobile and homeowner's insurance
- Discount fitness memberships
- Flexible spending accounts
- Tuition reimbursement
- Vision care coverage
- Work/Life resources
- Credit Union membership
- Employee and Dependent life insurance
- Disability insurance
- Long-term care insurance
Overview:
We believe strongly that commercial success can be achieved in a manner consistent with principles and ideals that bind us together as one company, that set us apart from our competitors, and that in the end will allow us to say we have succeeded commercially by doing the right thing the right way.
We believe that the Company's success is inextricably linked to our employees' satisfaction and success: satisfaction that they work for an industry leader committed to improving safety, satisfaction that they work for a company that does the right thing, and satisfaction that the company will reward them for their contributions and provide opportunities for personal growth and success.
We believe our employees take pride in knowing that they help people live safer more secure lives everyday.
