Boundary Services Engineer Job in Austin 73301, Texas US
Boundary Services Engineer
Xerox Corporation is a $22 billion leading global enterprise for business process and document management. Through its broad portfolio of technology and services, Xerox provides the essential back-office support that clears the way for clients to focus on what they do best: their real business. Headquartered in Norwalk, Conn., Xerox provides leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Through ACS, A Xerox Company, which Xerox acquired in February 2010, Xerox also offers extensive business process outsourcing and IT outsourcing services, including data processing, HR benefits management, finance support, and customer relationship management services for commercial and government organizations worldwide. The 130,000 people of Xerox serve clients in more than 160 countries.
If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:
Responsibilities may encompass Implementation and operational support of:
• Ironport, Websense, McAfee, M86, and Symantec PGP products for Email and Web proxy support
• Entrust and Sophos encryption products
• Desktop lock down tools such as McAfee Device Control or Safend
Additional responsibilities include:
-Participates and/or leads others in technical proposal process.
-May exercise responsibility for marketing new or follow-on contracts.
-May make technical presentations to ACS management and/or clients.
-Participates in regular on-call responsibilities that may include 24x7 support
-Verbal and written communication on in-depth technical issues to clients
-Focused support for disaster recovery or critical technical issues
-Works professional hours which may include extended or after hours support
-Approach problems with a wide degree of ownership to determine solutions
-Able to effectively prioritize and organize multiple tasks
Position Prerequisites
-3 or more years or more years of experience supporting Email products. This includes Iplanet, MS Exchange 2003/2007/2010, and Lotus Notes in a top tier technical role for an enterprise environment (5,000 seats or more) of experience supporting Exchange 2003/2007/2010 in a top tier technical role for an enterprise environment (5,000 seats or more) -Experience supporting and troubleshooting mail routing and transport
-3 years experience with implementation and configuration of SMTP Gateways, Anti-virus, and Anti-spam tools in an enterprise environment
-Minimum of 3-5 years of related technical support experience
-Experience supporting systems that provide services to multiple
customer bases simultaneously
-3+ years of experience with TCP/IP based technologies and protocols
related to e-mail and other electronic collaboration tools, namely
DNS, SMTP, POP, IMAP, WINS, FTP, HTTP(S), NNTP, and LDAP
-Experience with Intel-based and Linux based server hardware and
related technologies, including all generations of SCSI and RAID
(hardware- and software-based).
-Bachelor’s degree in a related field, or equivalent work experience.
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Additional Desired Experience :
-Experience with deployment and troubleshooting VM environments
-Additional in depth experience supporting Active Directory
ACS is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender/sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, the basis of genetic information or any other group protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodation(s) by calling 866-419-2226 or by sending an e-mail to accommodations@acs-inc.com .
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