BPS Technology Solutions Lead
Cognizant (NASDAQ: CTSH) is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant combines a passion for client satisfaction, technology innovation, deep industry and business process expertise, and a global, collaborative workforce that embodies the future of work. With over 50 delivery centers worldwide and 130,000 employees as of September 30, 2011, Cognizant is a member of the NASDAQ-100, the SP 500, the Forbes Global 2000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world. Visit us online at http://www.cognizant.com/ or follow us on Twitter: Cognizant.
This role can be based anywhere in the UK.
Cognizant's Business Process Services business unit conceives, builds, and delivers end-to-end business process solutions. The portfolio of solutions includes high-volume traditional Business Process Outsourcing services as well as next-generation solutions that leverage automated, cloud-enabled delivery and innovative commercial models to provide clients with significant levels of savings and business value. The role of consulting will be to help identify opportunities to deliver a full range of Cognizant services (including outsourcing), through well run, fact based projects which diagnose client operational issues and develop a future operating model.
This person will come from a technology outsourcing background. His / her role is to translate business requirements into technology needs, and understand the technology marketplace and fit with existing solutions.
More specifically this person should:
• Own our understanding of the technology market, in terms of what solutions are available in FA, who uses what software, what the pros and cons of the different available solutions are
• Own our technology vision for the focus area
• Contribute to consulting projects, advising on how clients can deliver a change in performance by leveraging ERP and enabling technology across end to end processes
• Contribute to decisions on which platforms to invest in. Work with the BPaaS technology team to define the technology architectures for specifics business process solutions. This will include working with our internal and external stakeholders incl. partners, clients, and prospects as needed to define the technical roadmap for our platform solutions.
• Be responsible for evaluating client environments--applications and platforms--for partnership and/or acquisitions.
• Working closely with the offshore Solution Delivery Lead, this person will ensure that the delivery team follows the technical roadmap to deliver the appropriate quality of deliverable."
• Establish Technology Leadership: Provide technical direction to solution development and product management teams. Evaluate technology options and lead build vs. buy decisioning. Finalize technology solution, including its technical architecture in ""build"" scenarios, in the context of the business problem and business solution that addresses it. Work closely with the platform engineering team, developing and/or validating logical designs and translating design into engineering requirements
• Platform evaluation: Evaluate client platforms and applications for potential lift and shift. Identify gaps and concerns that will need to be bridged to bring in their applications into our domain. Present solutions that will address these concerns over a realistic period of time. Assess such lifted platforms for broader usage including but not limited to multi-tenancy options.
• Analyzing and assessing the technology market with Cognizant's leadership team to determine which BPO FA solution offerings are likely to best address the present and future state issues facing C-level leadership executives in this sector
• Support the shaping and selling of BPS consulting projects. Work closely with Consulting Director and others to identify opportunities to sell billable consulting services in BPS focus areas, and then support the sales process by listening to client issues and framing a consulting project which will support their resolution.
• Contribute to delivering successful BPS FA consulting projects. Hands on involvement in consulting projects, bringing clear technology expertise and thought leadership to the team. This will include heavily influencing the project process to gain buy in from IT stakeholders, as well as supporting objective, fact based analysis, and the creation of quality deliverables which will typically include Target Technology Solution, Business Case, Implementation Road Map.
• Support the link with BPaaS Platform Solution leads to identify future solution opportunities by conducting market research, industry analysis, and customer and prospect interaction.
Technology Solutions Lead will need to be able to answer, or at least provide plausible hypotheses for, the following questions in the given industry focus area:
• How could technology support the future process model for FA?
• What does the software market look like in the FA space?
• Are there already platforms which might be relevant to the client's needs and how do they differentiate themselves from other solutions / platforms
• What are other clients doing – who has what technology and how have the delivere the best value from their ERP and enabling technologies?
• What are the costs of the different technology options?
• What is the time to implementation?
Note: as a part of the interview process, candidates for this role should be prepared to discuss their views on the first three questions for their given focus area"
• Technology expertise - extensive software product experience including ERP Enabling technology and cloud based solutions, with experience in technical management of platform products.
• Architecture and implementation background, can link technology options and architectures to business problems. Well versed in legacy and new technologies, their pros and cons and relative limitations in reference to building new platforms for clients
• Knowledge of operational and security concerns related to SaaS, Multi-tenancy, Data Outsourcing and solutions addressing the same
• Experience of designing and implementing leading practice processes and solutions within FA such as procure to pay, order to cash, record to report and planning, budgeting and forecasting
• Experience with building Software-as-a-Service or Business-Process-as-a-Service or Platform Solutions
• Has a history of working with external technology partners
• Finance and / or Computer Science background with MBA / Finance qualification (CIMA) preferred
Travel will vary depending on customer and prospect requirements, but expect at least c.60%. Ability to travel to the client site as needed.
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