Branch Manager Boston South Job in South Boston, Massachusetts US

Reference Code: 12003447
Location: South Boston, MA, USA
Education Level: High School Diploma/GED
Description
Citibank delivers a wide array of banking, lending and investment services to individual consumers, as well as to small businesses. Our U.S. Branch Network is comprised of over 1000 branches across 13 states complemented by 24-7 access to customer service through a network of fee-free ATMs, CitiPhone Banking®, Citibank Online and Citi Mobile. Citibank's products and services cover a wide range of customer banking needs including basic banking (checking and savings accounts, investment products), mortgages, small business, commercial banking, investment advisory services, and financial needs and analysis tools to enable Citibank to bring tailored solutions to every customer.

Position Summary:
The Branch Manager is responsible for providing superior client experience in the branch while delivering results that align with business objectives; developing sales plans that are aligned with overall business targets and priorities to achieve goals; inspiring and creating a motivating environment through activity-based coaching and performance development; ensuring clients receive excellent service through ongoing coaching and monitoring of staff activities and direct interactions with clients; and monitoring and adhering to operational controls, including legal, corporate and regulatory policies and procedures to ensure the safety and security of customer and bank assets.

Position Responsibilities:
• Develop and execute integrated sales, relationship, and credit strategies that are aligned with the Area business plan to achieve desired revenue, expense and service goals.
• Set expectations for branch staff, fostering an environment in which team members work together to achieve all business goals.
• Support portfolio growth by identifying cross-sell opportunities, coaching the team to deepen relationships and increase client acquisition.
• Drive individual production goals with target clients and outbound sales activities, including building referral network and relationships with internal partners and external contacts.
• Integrate segment partners (e.g. Commercial and Small Business, Home Lending, Financial Advisors, Citigold) into the branch team to drive sales and ensure that all client expectations are met.
• Leverage workforce planning tool to optimize staffing in branches to ensure effective lobby and line management to provide exceptional client service.
• Conduct "daily proof processes" to ensure adherence to operational requirements; investigate controllable losses among branch staff; provide coaching and manage performance on decisions used. Partner with Area Operations Director in conducting quarterly and ad hoc reviews.
• Drive outbound sales activities including: representing Citi and building partnerships in the community (e.g., Chamber of Commerce, community alliances, business networks, local officials), and working with Business and Commercial Bankers, Segment Market Managers, the Market President, and Community Relations. Lead hiring process and coordinate performance management, compensation, communication and employee evaluation of branch staff.