Branch Manager Job in Ephrata, Washington US
Branch Manager
As a part of JP Morgan Chase, a leading global financial services firm, Chase has over 5100 branches where our Branch Managers use their sales leadership, management excellence, and operational expertise to create an exceptional customer experience and grow the business within our valued branch network. In an effort to provide highly trained managers in our branches, employees selected will participate in a minimum 6 month trainee program. This program will provide training designed to help develop successful employees to service our customers, and provide leadership to employees while growing profits for the bank. At the completion of the program, you'll be responsible for all functions and staff within the branch. Management skills are critical as the Branch Manager directly coaches and develops the Assistant Branch Manager(s), Personal Bankers, and Sales and Service Associates. Along with the Assistant Branch Manager(s), the Branch Manager also leads the Tellers in order to create a strong team environment. In addition, the Branch Managers develop and cultivate long-term business and consumer relationships to ensure branch sales growth and customer retention. As a Branch Manager (BM), you will oversee the entire branch and have the ultimate responsibility for the branch's performance - both sales and operations. An effective BM is out on the branch floor, interacting with employees and customers everyday. The BM leads by example, coaches to the right behaviors, and holds their team accountable to do what's right for the customer. Management skills are critical as the BM oversees the entire branch staff. You will manage and improve branch performance, including Branch Profit Loss, Service Scores, Sales Campaign Results, Product Value Credits (PVCs), Teller Referrals, and you will regularly communicate branch performance and priorities with all employees. You will make sure the branch team delivers high-level customer service, and you will work with the Assistant Branch Manager/Assistant Branch Manager-Ops (ABM/ABM-Ops) to ensure the branch is operationally sound. The BM, with an Assistant Branch Manager-Sales (ABM-Sales) in select branches, supervises and coaches Personal Bankers (PB) to acquire and deepen customer relationships, and you will also meet with all new account customers, interact with existing customers, and engage with every account close request. The BM grows the business by understanding branch performance, diagnosing any issues, building a Branch Action Plan, and inspecting with thorough follow-up. On a daily basis, you will conduct huddles and debriefs to recognize success, share best practices, and set the focus for the day. Additionally, you will be responsible for hiring and retaining employees and ensuring the right mix of sales and service positions. You will develop and coach employees and hold employees accountable for overall performance. You will be responsible for ensuring that all employees follow policies and procedures and operate within the guidelines of Chase's Code of Conduct.