Branch Operations Supervisor Job in Cartersville 30121, Georgia US
General Summary:
Oversees all branch internal operations. Assures all departments pursue continuous improvement, positive leadership and provide quality services to our external and internal customers.
Key Responsibilities:
1. Works with the Operations Manager, General Manager and Sales Manager to promote maximum branch efficiencies and profitability according to the business plan.
2. Coordinates sales and product-marketing activities as they related to Operations and Inside Sales. Assures pricing and costing accuracy and conformance with the support of the Sales and Purchasing Manager.
3. Participates in process meetings to plan strategies and analyze pertinent information including budgeting, operations business reports, safety statistics, non-conformances, and best practices in order to improve efficiencies and maximize performance.
4. Oversees building and property maintenance/enhancements and related service contracts including maintaining all business-related materials, equipment and furniture to support the branch’s day-to-day operations.
5. Ensures incoming and outgoing inventory is processed and discrepancies resolved; oversees layout and design of inventory and storage area; manages vendor and customer returns.
6. Analyzes transportation and distribution methods/procedures to develop and utilize the most efficient means of delivering product to customer.
7. Ensures efficient and customer service focused administrative support by partnering with the business systems staff, overseeing office inventory and supplies, delegating and coordinating workflow, responding and resolving customer concerns.
8. Leads and influences the performance of branch employees. Actively listens and addresses employee and operational concerns; directs flow and schedule of work; leads team meetings.
9. Supports and promotes corporate policies and procedures including ISO Quality Standards, EEO commitment and Affirmative Action Plan, and the Employee Handbook.
10. Interviews and trains new employees, coaches and counsels employees, conducts annual performance evaluations may maintain attendance records and report time worked for payroll processing.
11. This position will include Inside Sales responsibilities for key customers. Account assignments determined by the Operations Manager based on recommendations of the Sales Manager.
Knowledge/Skills/Abilities:
1. Bachelor’s degree required.
2. High degree of knowledge of McNaughton-McKay’s operations and products normally acquired through 5 or more years of experience in operations or in the electrical distribution industry. Eight or more years of professional experience (including sales and electrical distribution experience) will be considered in lieu of meeting the educational requirement.
3. Must possess strong leadership, communication, planning and organizational skills.
4. Knowledge of market, customer base, products, suppliers and distribution process preferred.
5. Thorough knowledge of Mc-Mc’s Business System and Intermediate skill level with MS Office products including Excel and Word.