Brand Delivery and Operations Manager – Victoria’s Secret

The Brand Delivery and Operations manager provides leadership that drives total store results with specific ownership for the operations of the store including financial controllables, workforce management, staffing, product lifecycle, merchandise presentation and cash wrap. The brand delivery and operations manager drives results by developing and executing short term action plans and long term strategies. The brand delivery and operations manager supports growth in sales and service and ensures maximum productivity, profitability and compliance with company policies and procedures.

Summary of essential job functions
-Serves on store management team and is responsible for total store results
-Ensures compelling visual merchandising presentation standards are achieved and maintained, including identifying and driving sell down strategies
-Drives planning and execution of visual changes in partnership with other store management team members
-Optimizes labor through creating, editing and approving weekly schedules
-Owns all controllable expenses, including but not limited to payroll budget, market hire rate and supplies
-Ensures back room is organized to standard and processes are followed to drive efficient flow of product to the sales floor
-Owns the customer experience at and operations of the cash wrap selling zone
-Owns the development and implementation of the store strategy to reduce shrink
-Owns and ensures accuracy of the physical inventory process, including planning, delegation and execution
-Maximizes sales potential by spending 60% of scheduled time on the sales floor
-Gains business insight and creates action plans that improve execution and results in partnership with other store management team members
-Supports, models and enhances all selling and sales support behaviors to ensure a seamless customer experience
-Analyzes customer experience reports and insights and mobilizes the team accordingly
-Ensures housekeeping and maintenance of total store is executed
-Manages and resolves customer relations issues
-Drives customer loyalty through current brand strategies, including credit and customer relationship marketing
-Manages all activities related to providing a safe working environment
-Attracts, recruits and hires qualified candidates to support the functions of merchandise flow, operations, staffing, sales support, visual and cash wrap
-Owns talent management of direct reports including onboarding, assessment, retention, career development, succession planning and recognition
-Ensures execution and coordination of recruiting, hiring, staffing and onboarding process for total store
-Communicates effectively with store management team, associates and peers
-Partners with store manager to establish clear performance goals and objectives

Qualifications
-Demonstrates ability to improve customer satisfaction and drive customer loyalty
-Proven ability to effectively delegate, follow up and communicate with all levels of the organization
-Demonstrates ability to manage complex and competing priorities with time management and organizational skills
-Demonstrates ability to assess talent, coach, develop and manage performance
-Demonstrates business acumen with strong strategic and analytical skills
-Demonstrates excellent visual merchandising skills
-Schedule flexibility to include evenings, weekends and non-business hours
-Minimum 2 years retail experience
-Previous management experience
-Previous high volume retail management experience preferred in stores above $8M annual volume

How to Apply:
Limited Brands is committed to building a family of the world's best fashion brands to create sustained growth of shareholder value by focusing its time, talent and capital on the highest return opportunities. Limited Brands, through Victoria's Secret, Bath Body Works, C.O. Bigelow, La Senza, White Barn Candle Co. and Henri Bendel, presently operates more than 3,140 specialty stores. The company's products are also available online at http://VictoriasSecret.com, http://BathandBodyWorks.com and http://LaSenza.com .
If you are interested in learning about career opportunities at Limited Brands, please visit http://limitedbrands.jobs

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