Broadband Technician I Job in Muskogee, Oklahoma US
Broadband Technician I
Position Description JOB SUMMARY Under minimal supervision installs, changes, repairs and disconnects Suddenlink Communications services. Performs basic troubleshooting at time of installation from tap to customer's electronic devices. Buries drops, locates lines and performs service audits. We are hiring for two shifts (10 hours/4days): Sunday thru Wednesday and Wednesday thru Saturday. ILLUSTRATIVE ACCOUNTABILITIES ? Provides quality internal and external customer service surrounding the Company values ? Installs, tests and troubleshoots Company services including video, data and telephone from tap to customer electronic devices ? Educates customers regarding use of installed products; explains waivers, agreements, customer release forms, charges and billing procedures ? Determines customer's current service levels; inquires about customer preferences and needs; recommends service upgrades or additional products ? Resolves or escalates customer complaints, as appropriate ? Plans daily route; requisitions equipment and supplies; stocks Company vehicle ? Meets scheduled appointment windows ? Completes work orders and other documentation on paper or by mobile computer ? Represents Company to collect payments and equipment; secures appropriate customer signatures ? Uses small hand tools, power tools, meters and other test equipment ? Maintains and secures Company truck and equipment ? Works on regularly scheduled days as well as unscheduled days and beyond regular work hours as required ? Performs other duties as assigned