BUFFALO – CUSTOMER SERVICE/DATA ENTRY

Buffalo, NY 14203
BUFFALO - CUSTOMER SERVICE/DATA ENTRY - $12/HR

Randstad has a Customer Service position with our financial services client located in Buffalo, NY. This is a 6 month contract position, could extend or go permanent for the right candidates.

Pay rate is $12/hour, shift is Monday - Friday 8am - 5pm. There is a possibility of overtime with this position, and anything over 40 hours a week is paid at time and a half. We have 30 openings for this group, looking to start on Monday 11/28 and beyond.

Job Duties:
Heavy data entry for new, closed and existing client accounts; investigate processed items; process time deposits; answer telephone inquiries.
Position may vary depending on area of specialization.

Responsibilities:
- Undertake the remediation effort for all customers within the designated portfolio
- Conduct high quality operational, technical and legal reviews of all non-personal accounts to ensure compliance with all legal, regulatory and internal requirements.
- Work with identified customer facing or branch support staff to collect or define additional "Know Your Customer" documentary or data requirements for collection from customers
- Where necessary liaise directly with customers to collect additional KYC documentary or data requirements
- Ensure that all documentation and data collection is complete, or escalate to Team lead where appropriate
- Undertake external searches through internet look ups, or other external websites to research information relating to customers
- Work with Compliance and Operations team where assistance is required

Working hours: VARY - MUST BE FLEXIBLE

Qualifications:
Strong data entry skills, ability to handle multiple tasks in a fast paced environment; PC proficient.

Ideal candidate will have:
- Proficiency in Microsoft Office
- Experience using queries, software applications and search capabilities
- Previous experience in Commercial Banking, Financial Services, or Compliance preferred but not necessary
- Experience of Filenet and VI Client a plus
- Track record of being dependable and proactive
bilingual English/Spanish speaking candidates are a plus!

*** Note: These positions will require a full background check including: drug screen, fingerprinting, criminal, credit, education and employment verifications.
***Also, data entry testing is required.

To be considered, please email a copy of your Word document Resume to Kelly.Brennan@us.randstad.com

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.