Business Analyst – Client Operations recruitment

Job Description

Team Function and responsibilities: The role is part of the overall project organisation within the Onboarding and AML areas of Client Services. The group is currently focused on the implementation of a suite of new systems and business processes to support the future state target operating model for client onboarding. The wider team is based across multiple locations and interacts widely with multiple stakeholders. Tenacious self starter required to implement new standards and new tools.  

Role specific responsibilities: Work with a range of stakeholders across Operations, IT and compliance to implement IT solutions within challenging deadlines

•  Work on all aspects of the project lifecycle, including with the global Technology team to translate business requirements and functional designs into technical designs. Act as a point of contact for queries and clarification of requirements to ensure technical solutions are fit for purpose

•  Work with other members of the team to co-ordinate testing cycles across user groups and assist with UAT / Regression test execution applying a structured and logical approach

•  Assist with the training of users and the global rollout of new technology and business processes.

•  Ensure risks, issues, assumptions and dependencies for the programme of work are raised to the project manager, and take responsibility for managing or mitigating these where required. Understand, define and deliver on set targets, deadlines and deliverables assigned

•  Represent interests of Onboarding on working groups or other forums as necessary

Requirements

Essential Experience: (Must have skills)

•  Knowledge of investment banking processes, ideally including client reference data and KYC/AML

•  Record of delivery to challenging deadlines

•  Worked on multiple aspects of the project lifecycle from initiation to implementation incl requirement gathering, specification writing and testing

•  Demonstrable strong stakeholder management skills

•  Change management experience including system and business process change

•  Evidence of attention to detail and ability to take on tasks

Supplementary Experience: (Useful additional skills)

•  Worked with off-shore development teams and facilitated project deliveries by BAs, SMEs and business teams in global locations

•  Trained in structured project methodology and/or business analysis

•  Experience working in a global operating environment

The Individual

•  High degree of self-motivation, drive and enthusiasm to be involved in Change Management
•  Delivery focused, with a flexible yet structured approach to achieve the optimal delivery outcome

•  Adapts to change quickly, be it the focus of a project or the workload or content of a particular day

•  Works well in a team, in a pressurised environment where not all structures, processes, hierarchies are clearly formulated or may change rapidly

•  Excellent communicator, able to adapt delivery style and language to suit the audience

•  Ability to solve complex problems (business process, functional and system), understanding the bigger picture and priorities to ensure optimal outcomes

•  Constructively challenge processes and approaches, where this will result in improvement or add value

•  Form and maintain key relationships of mutual trust and respect, which fosters a climate of collaboration

- Is prepared to do tasks in some areas rather than act as a liaison point