Business Analyst, IMS Change Management
Our Company
State Street Corporation (NYSE: STT) is the world's leading provider of financial services to institutional investors including investment servicing, investment management and investment research and trading. With $25.42 trillion in assets under custody and administration and $2.18 trillion in assets under management at March 31, 2013, State Street operates globally in more than 100 geographic markets and employs 29,460 worldwide. For more information, visit State Street's website at www.statestreet.com.
Promoting a culture of excellence
With more than 29,460 employees across 29 countries, at State Street, our people are our greatest asset. We recognize that highly skilled, engaged and productive employees are essential to our success. Our company values reflect our commitment to employee engagement, Global Inclusion and corporate social responsibility -- to help you build a fulfilling career. Around the world, we aim to be an employer of choice by offering competitive compensation and benefits, personal and professional development opportunities, and a work environment that promotes a diverse array of people, ideas and skills.
We're a company that insists on, and rewards, performance excellence. We know our success hinges on attracting the best people to join us -- people like you.
We encourage you to explore the possibilities that a career at State Street can offer you.
State Street is an Equal Opportunity Employer, and prohibits discrimination against applicants or employees on the basis of any legally protected characteristic.
Job Title: Change Management Business Analyst
Bank Title:Officer to AVP level, dependent on experience.
Reports To: APAC Change Management Manager
Department: Investment Manager Services (IMS)
Position Summary
As part of the IMS APAC Change Management team, the Change Management Business Analyst acts as the primary change agent for both internal and external IMS clients. The team is responsible for managing, monitoring and delivering change requests/projects for existing clients.
Major Responsibilities
Operational Responsibilities
- Ensure all client change requests are logged and assessed in a timely and satisfactory manner
- Gathering information/requirements regarding the implementation of projects from stakeholders
- Analyse information to determine business risks and recommend solutions
- Develop plans to achieve the requirements of the project. Ensure these plans are updated and progress tracked against the original baseline.
- Complete ongoing process improvement and change management activities, ensuring they are delivered within timescale, cost and quality constraints
- Establish strong working relationships with the client's business and IT representatives.
- Establish strong working relationships, with various State Street teams, including the Relationship Management, Client Services, Operations, IT, Shared Services and Performance Analytics teams
- Ensure all change management services are delivered in accordance with the Change Management Framework and Standard Operating Procedures
- Take accountability for ensuring business and process impact of IT programs is understood, clearly communicated and linked to change management activity
- Provide regular updates and feedback as regards the progression of the various activities to stakeholders and the APAC Change Management Manager
- Exercise sound business judgement, decision making, courses of action and proactive problem solving to achieve project outcomes.
- Ensure resistance to change is minimised and employee engagement is maximised
- Participate in weekly change management meetings with the business
Supporting Change
- Support the development of a 'best practice' Change Management model across IMS Asia Pacific
- Embrace the implementation of the IMS Global Operating Model
- Work effectively with peers locally and across the globe to achieve common goals
Work Characteristics
- Embrace State Street's "corporate values" and support a work environment reflective of those values
- Effectively communicate with clients, custodians, brokers, managers, and peers within State Street
- Be a strong team player and demonstrate dedication to group and company goals
- Demonstrate professional maturity and effective time management
- Demonstrate the ability to analyse a problem, obtain and evaluate information, and reach sound conclusions
Education and Skills
- Proven track record in a change management/project environment, with a minimum 5 years process improvement/business analysis experience
- Tertiary qualification in Business/Information Technology or a related discipline is preferred but not essential
- Excellent understanding of the international investment management industry, with a minimum 5 years industry experience
- Experience implementing large scale organisational scale within a multi-national organisation
- Good understanding of Investment Manager Operations, particularly around processes and key deliverables
- Proven ability to communicate in a clear, concise and professional manner
- Strong time management skills with the ability to prioritise under pressure
Job Title: Change Management Business Analyst
Bank Title:Officer to AVP level, dependent on experience.
Reports To: APAC Change Management Manager
Department: Investment Manager Services (IMS)
Position Summary
As part of the IMS APAC Change Management team, the Change Management Business Analyst acts as the primary change agent for both internal and external IMS clients. The team is responsible for managing, monitoring and delivering change requests/projects for existing clients.
Major Responsibilities
Operational Responsibilities
Ensure all client change requests are logged and assessed in a timely and satisfactory manner
Gathering information/requirements regarding the implementation of projects from stakeholders
Analyse information to determine business risks and recommend solutions
Develop plans to achieve the requirements of the project. Ensure these plans are updated and progress tracked against the original baseline.
Complete ongoing process improvement and change management activities, ensuring they are delivered within timescale, cost and quality constraints
Establish strong working relationships with the client's business and IT representatives.
Establish strong working relationships, with various State Street teams, including the Relationship Management, Client Services, Operations, IT, Shared Services and Performance Analytics teams
Ensure all change management services are delivered in accordance with the Change Management Framework and Standard Operating Procedures
Take accountability for ensuring business and process impact of IT programs is understood, clearly communicated and linked to change management activity
Provide regular updates and feedback as regards the progression of the various activities to stakeholders and the APAC Change Management Manager
Exercise sound business judgement, decision making, courses of action and proactive problem solving to achieve project outcomes.
Ensure resistance to change is minimised and employee engagement is maximised
Participate in weekly change management meetings with the business
Supporting Change
Support the development of a 'best practice' Change Management model across IMS Asia Pacific
Embrace the implementation of the IMS Global Operating Model
Work effectively with peers locally and across the globe to achieve common goals
Work Characteristics
Embrace State Street's "corporate values" and support a work environment reflective of those values
Effectively communicate with clients, custodians, brokers, managers, and peers within State Street
Be a strong team player and demonstrate dedication to group and company goals
Demonstrate professional maturity and effective time management
Demonstrate the ability to analyse a problem, obtain and evaluate information, and reach sound conclusions
Education and Skills
Proven track record in a change management/project environment, with a minimum 5 years process improvement/business analysis experience
Tertiary qualification in Business/Information Technology or a related discipline is preferred but not essential
Excellent understanding of the international investment management industry, with a minimum 5 years industry experience
Experience implementing large scale organisational scale within a multi-national organisation
Good understanding of Investment Manager Operations, particularly around processes and key deliverables
Proven ability to communicate in a clear, concise and professional manner
Strong time management skills with the ability to prioritise under pressure
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