Business Analyst Job in Little Rock 72205, Arkansas US
Merkle is seeking Direct Marketing Business Analysts
Who we are:
Merkle, Inc. is the nation’s largest and fastest growing customer relationship marketing (CRM) agency with a team of over 1,400 exceptionally talented people working throughout the United States, China and the UK. This is a place where exceptionally talented people want to be -- a place where they can harness their skills, build enduring relationships, and do remarkable things they otherwise wouldn’t.
Merkle is also a place where clients want to do business. For more than 20 years, many of the world’s top brands, financial institutions and leading nonprofit organizations have partnered with us to maximize the value of their customer portfolios. Our clients include DirecTV, Microsoft, Nike, Samsung, Bank of America, JP Morgan Chase, Dell, the American Cancer Society, and Susan Komen for the Cure to name just a few.
We’ve created an ecosystem where talented people can be comfortable and thrive. We wear jeans. We bring our dogs to work. We let off steam with some pool or foosball. We have fun. But we also work hard. We execute. We innovate. We achieve. We take care or our clients, and each other.
A company filled with this level of talent and passion is going to get noticed. And we are proud of the recognition we’ve received. We’ve been recognized by Forrester Research as a “Leader in Database Marketing” 3 consecutive times, and among Advertising Age’s “Ten Agencies to Watch in 2012. We’ve been named a “Best Place to Work” by Baltimore Magazine in 2009, 2010 and 2011, and our CEO, David Williams, was named “CEO of the Year” by SmartCEO magazine.
So if you’re smart, passionate, fun, and committed, consider joining Merkle, where you’ll fit right in.
What we need:
We presently have several positions open for Business Analysts. This role supports our end-user direct marketing clients through the preparation of marketing data, processing of data, and management of customer databases. You will work with multi-functional teams supporting some of the most progressive companies and brands in the country. This is a position that is ideal for a candidate with direct marketing data processing experience who wants to have an immediate, direct impact in a successful, fun, growing, and entrepreneurial company.
Position Responsibilities:
· Business Analysts are to ensure their client deployments are on track and clients are satisfied
- Work with internal and external technical resources to ensure technical implementation tasks are assigned and completed in a timely manner
- Perform the function of Business Analyst for assigned deployments
- Understanding of file structures and conversion tools
- Other duties as assigned
- Building professional/trusting client relationships
- Understands the clients requirements
- Sets and manages client expectations
- Creates clear/precise detailed job instructions
- Delivers product accurately and on time
- Proactively solicits current/future client needs
- Performing quality assurance and testing on all finished work
- Assists in writing user and technical documentation
- Relates all requirements to internal clients
Position Qualifications:
· Bachelor's degree from four-year college or university; and/or one to two years related experience and/or training; and/or equivalent combination of education and experience
- Strong project management skills
- Strong team work skills and experience
- Strong data analysis and data mapping skills
- Strong client engagement skills
- SQL query experience a plus
- Strong Alterian experience a plus
- Strong Campaign Management experience is a plus
- Other ETL experience a plus
- Working Knowledge of Microsoft Office Products
- Willingness to travel (minimal)
- Must be well versed and experienced in all aspects of consumer marketing.
- Must possess excellent presentation skills. Should be mature, personable, bright and polished.
- Proven success working in a service-centric organization, with the customer at the center
- Balance of strategic, analytical, creative and operational orientation
- Excellent oral, written and presentation skills
Send resume and any supporting information to srtalent@merkleinc.com . All contact will be treated with complete confidence.