Business Analyst- Offshoring
Business Analyst – Group Operations Central Offshoring
The role of a business analyst is to support the Central Outsourcing and Offshoring function as well as Group Operations business functions in managing any new transition of roles from onshore to offshore and guiding functions through the various aspects of the transition lifecycle. A key element of this role is also to contribute to the creation of appropriate controls and mechanisms that will ensure Group Operations abide to the Outsourcing and Offshoring policies.
Core responsibilities include:
• supporting a business function, both from a new transition perspective as well as managing the ongoing compliance to the OBI process / outsourcing and offshoring policies in general.
• acting as the main point of contact for guidance on anything related to outsourcing and offshoring for those functions and may be exposed to providing regular updates at the respective functional management committees as required.
• monitoring and supporting new transitions in line with standard transition methodology. Propose transition plan and work with the relevant business functions to ensure a smooth transition of work from onshore to offshore.
• providing guidance and signoff on all phase movements throughout the lifecycle of a transition.
• OBI facilitation – working with process owners and other logistics functions (Legal Compliance, ORC, Tax, Finance, CC NBC), IT functions (application owners) and IT Risk Management (application assessors) to ensure processes being offshored, as well as any applications required to be used offshore, have been appropriately reviewed and approved.
• having a full understanding of Outsourcing Offshoring policies and support functions in adhering to those policies. This may include delivering education on how to comply with these policies.
• full ownership of cross-functional controls as necessary, e.g. monitoring offshore usage of applications vs. approved usage of applications, quality of outsourcing inventories, functional certification to OCD standards etc.
• ad-hoc support and analysis for functional management team as it relates to the overall OO service catalogue. This may involve contribution to the Group Operations 3 Year transformation programs and small-scale project execution
• working closely with other business analysts onshore as well as supporting Vendor Relationship managers and Global Head located offshore.
• support and furtherance of Group Ops Offshoring objectives and vision statements
• must have some basic project management skills and experience in managing projects
• Develop promote effective working relationships with colleagues in other areas within Group Operations.
• Build strong relationships with each of the Outsourcing Offshoring team members and leverage from them when necessary.
• Understanding the objectives of the OO function and the role it plays in achieving the Group Operations vision.
PEOPLE/TEAM - Attracting, retaining and developing high calibre people. Being committed to delivering results through drive and effective teamwork.
• Prioritising and managing own workload. Showing initiative and energy in order to meet deadlines.
• Understand how you contribute to the success of the team.
• Contribute fully in team discussions and meetings.
• Share advice and knowledge with colleagues in order to achieve ever higher standards of performance.
• Behave in a professional and business-like manner at all times and ensures that actions are inclusive.
FINANCIAL - Generating or saving money through operational efficiency, cross-business alignment and innovation.
• Contribute to the control required to manage current and future outsourcing initiatives.
• Be aware of the risks posed by different issues and potential solutions. Ensure that all risk items are raised to the appropriate level.
• Always look to mitigate risk or escalate issues through the appropriate management structure.
• Develop working relationships with other individuals, teams and departments in order to achieve objectives.
• Challenge the status quo within the area looking for continuous improvements to processes and controls.
• Have the ability to prioritise workload to eliminate economic risk
JOB-SPECIFIC - Utilising and advancing our professional and technical expertise to achieve and maintain competitive advantage. Developing, implementing and improving products and processes to set new standards in our markets.
• Analyse current preventative and detective controls and determine their appropriateness.
• Root cause analysis and reporting results to team and management
• must be analytical and detailed, but with the ability to present findings in a manner appropriate for senior management
Requirements
• Strong organizational and prioritization skills and rigorous follow-up
• Project management skillset
• Delivery focus and problem solving skills
• Ability to analyse data and challenge data and information received with a control mindset
• Ability to independently manage projects and own agenda
• Relationship building and management
• Influencing, communication and information synthesis skills
• Integrity and discretion are key to help ensure sensitive information is handled with care
• Flexibility: there is a significant element of reacting to circumstances and defining delivering to requirements at the last moment. The person who will be successful in this role is able to juggle numerous tasks of different types and dimensions (high-level to very detailed analysis)
• Proficient in presentation and analysis techniques and tools (MS Office, Excel, Powerpoint etc)
• General ability to pick up information quickly and turn around deliverables under pressure
• Continuous improvement focus/ ability to apply to processes
• Strong Microsoft Excel skillset
Our Client can offer you an environment geared towards performance, attractive career opportunities, and an open corporate culture that values and rewards the contribution of every individual.
We can offer you an exciting, fast-paced working environment, a culture of mutual respect and teamwork and the opportunity to play a vital role in our growth. If you are attracted to joining an organization where every individual's contribution counts and where your talent will impact on our future, please apply for this position. It starts with you.
Our Client is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.
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