Business Analyst – Treasury Customer Service recruitment
As part of a Customer Services team working on a shift basis, the Business Analyst will mainly support firm products. The Business Analyst will assist clients with resolutions of issues that are logged on the firm Response System.
This will involve analyzing customer requirements for highly specialized financial software functionality, providing prompt feedback and advice on the functionality that meets these requirements, and where necessary, document functional specifications for product fixes / development. The Business Analyst will, with the CSS team leader, aim to drive greater interaction with clients through deeper use of Jira Helpdesk System and look to improve client focus and communication. They will also be expected to support the Account Management Team in the firms key referencing program.
- Provide business and technical application support (front line phone and email) for internal and external clients
- Provide accurate and considered analysis of issues along with appropriate solutions to meet the client’s requirements.
- Partner with our Product Management and Technology teams to analyze issues and drive solutions
- Perform final acceptance testing of new releases and patches
Required Skills
- Undergraduate degree or equivalent
- 1-4 years working in a corporate treasury
- Understanding of financial theory, banking, treasury management, cash management, or accounting
- Service oriented with strong problem-solving skills
- Strong verbal and written communication
- Enrollment or completion of any other financial or technical program a plus
Required Experience
- Experience with Treasury Management or Banking systems with the experience of using Wallstreet Treasura/City Financials eTC being a distinct advantage
- A minimum of 2 years experience in the financial industry, preferably working in a large corporate and / or Treasury Management software vendor
- A good understanding of work flow and functions within corporate treasury.
We thank all applicants for submission, but only those under consideration will be contacted.