Business Card Job in San Antonio, Texas US
Business Card
About JPMorgan Chase JPMorgan Chase Co. (NYSE: JPM) is a vibrant, healthy financial services firm that is poised for additional growth. Ranked among the "Most Admired Companies" by FORTUNE magazine, JPMorgan Chase manages assets of $2.3 trillion and employs more than 260,000 employees in 60 countries. We're a recognized leader in investment banking, asset management, private equity, commercial banking, credit cards, and financial services for consumers, small business and commercial banking. We serve millions of consumers in the United States as well as many of the world's most prominent corporations, institutions and government entities through our key brands: J.P. Morgan and Chase. CARD, MERCHANT SERVICES AUTO FINANCE Card, Merchant Services Auto Finance has nearly 28,000 employees, who serve more than 50 million U.S. customers through three key businesses: Card Services, Paymentech, Auto and Student Lending. Card Services is one of the nation's largest credit card issuers, with more than $130 billion in loans and more than 65 million credit cards in circulation. Millions of customers in the U.S. and Canada used Chase cards to meet $343 billion of their spending needs in 2011. Through its merchant acquiring business, Chase Paymentech, we are a global leader in payment processing and merchant acquiring. Consumers can also obtain loans through more than 16,200 auto dealerships and 2,200 schools and universities nationwide. Why do I want this job? Opportunity: We offer exciting career opportunities and while working for one of the worlds most respected and stable financial companies. Culture: On a day to day basis, your time will be spent in a motivating, fast-paced team environment where you will have the opportunity to learn from experienced leaders, receive frequent formal and informal coaching and feedback, have access to self-directed development opportunities, and be a part of a dynamic and fun working environment. What will I do? An Advisor's Role: Advisors at Chase partner with our Credit Card customers during calls to build the relationship with the customer, align them to the products they need and ensure business needs are met. This is a role for you if you enjoy interacting with others over the phone, are comfortable building rapport quickly, are self-motivated, passionate about succeeding and demonstrate business maturity. The Chase Business Card Best Customer team is responsible for understanding and handling our most profitable and complex business card customer accounts by addressing their unique needs. Business Card Best Customer Advisor's will service both Ink and TE (United, SWA, etc.) accounts, including the only Visa/MasterCard issued Charge Card in the credit card industry - Ink Bold. Best Customer Advisor's will also play a key role in delivering on the Brand Promise and creating a positive Customer Experience through the following: · Proactive outbound calling to mitigate negative customer experiences. · Research, monitor, and follow-up of accounts to ensure complete and thorough issue resolution for our clients. Engagement Prompts - product awareness, additional cards, recurring bill-pay, check spend. · Retain the customer and handle overflow calls from other queues. What should I expect? Schedule: Upon being hired you will select a schedule that is based on the business need. Once you choose your schedule you can expect to remain in your schedule for approximately 12 months. Training: You will be required to attend a 8 week paid, self-directed and facilitated training that includes Internet based modules (50%), instructor-led classroom learning (25%), and live calls (25%). 100% attendance is required during training. Rewards and Benefits : We offer a competitive compensation package and a robust benefits program that starts the first of the month following your start date. I'm Qualified if I? Experience and Education: Have a stable job history and at least 1 year of customer service experience (face to face or via phone); Have a high school diploma or GED. Qualities: Am reliable, have a dynamic personality, take initiative in my work, can adjust quickly to change, have a positive attitude, am diligent about following processes and protocol, and take responsibility for results. Skills and Abilities: Am able to ensure customer satisfaction, even when handling challenging issues by offering alternative solutions and enhanced products, can adapt to change, have strong written and verbal communication skills, demonstrate strong work ethic, and exhibits empathy to customers, peers, and leaders. Computer Skills: Am proficient with use of the computer; Have knowledge of Windows-based software such as Microsoft Word and can navigate search engines to find information via the Internet and internal resources. Training Start Date: 4/16/2012 Training Schedule: Monday-Friday 8am-5pm (8 weeks) - 100% attendance required Available Work Schedule: To be determined - Must be able to work day, mid-day or evening shift and one weekend day is required per week Hours of Operation: 5:00am - 1:00am Sunday - Saturday