Business Center Team Manager Job in Elmira, New York US
Business Center Team Manager
Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference. SUMMARY: Reports to Operations Director. This position will manage a team of employees who execute Business Insurance policy service functions at the direction of insureds, agents or underwriting to achieve established service and quality goals. Accountable for performance management of the team through established metric requirements and use of reports to monitor results. Adherence to authority and established business rules is monitored with formal quality control processes. The position of Business Center Team Manager will implement strategic and tactical operational initiatives. In addition the position requires frequent collaboration with peer group across sites for consistent implementation of process improvements. Participation in local and countrywide project groups to support and implement evolving technologies and workflows that may include offshore engagements is frequently required. PRIMARY RESPONSIBILITIES: Manage team resources to achieve compliance and performance standards including productivity and quality results; provide management information as necessary; and utilize available resources in a cost effective manner. Manage workload, workflow, compliance and resources to maximize efficiency. This position is accountable for all aspects of employee performance management including performance improvement and compensation planning. Consistent coaching of employees toward performance and development objectives is required. Foster a culture of excellence, achieving established performance goals while maintaining positive team morale and frequent performance recognition. Act in a collaborative capacity with peers and project groups to implement changes in strategy, workflow or technologies. Manage the effective implementation of new technologies and the utilization of existing systems. Collaborate with underwriting to identify authority issues and business rules to implement from an operations perspective in order to maximize workflow efficiency. Effectively support and communicate underwritinginitiatives through authorities and business rules as they apply to the team. Monitor performance for consistent adherence to authorities and business rules. WORKING CONDITIONS: Office environment APPLICANT QUALIFICATIONS: EDUCATION / WORK EXPERIENCE: Four year college degree preferred Management experience preferred Insurance industry experience a plus LEADERSHIP SKILLS: Demonstrated ability to form and maintain relationships which enhance understanding and mutual respect. Strong self awareness and appreciation for the needs and feelings of others Solid track record handling conflict resolution Experience building and / or maintaining high-performing teams Proven ability addressing staff training and career development Takes responsibility for decisions, actions and performance Demonstrates excellent personal and team time management skills Effectively delegates Ability to influence decisions without having direct authority GENERAL SKILLS: Strong verbal and written communication skills Solid interpersonal and negotiation skills Problem solving skills Proven project management/organizational skills COMPUTER SKILLS: Strong keyboard and systems navigation skills Solid computer literacy needed with experience in EXCEL, PowerPoint and WORD Travelers is an equal opportunity employer. We actively promote a drug-free workplace. Apply Apply Add to Favorites