Business Consultant
Business Consultant - Catonsville, MD Job
Business Consultant - Catonsville, MD: # Position Summary: The Business Consultant drives profitable sales and increases customer satisfaction by providing complete tech solutions including products and services to small and medium sized businesses. Primary Responsibilities: - Develop relationships with new and existing business customers leading to profitable sales - Utilize expert knowledge to develop business solutions that meets customers current and ongoing business needs - Work in a fast paced retail for business environment collaborating with customers, management and store associates Acquire Business Customers: - Develop new business primarily through in person contacts, phone follow up and in-store presentations - Partner with store management team on the development of key business customer accounts and relationships within the local business community including the Top Customer Program - Engage in self-directed continuous improvement of sales and technical knowledge Develop Business Customers: - Drive our best in class Easy Selling process to identify customer needs, develop value added solutions and increase Staples share of wallet with every customer - Establish, build, and expand relationships with existing and potential business customers providing unique solutions that will best meet their needs Retain Business Customers: - Manage the customer experience throughout the selling process (sales/service) - Achieve assigned weekly and monthly sales activities and generation goals - Manage customer relationships, building satisfaction and loyalty with technology products and services Qualifications Basic: - High School Diploma or equivalent - Three years client management experience - Previous business to business sales experience Preferred: - Bachelor's Degree preferred - Successful track record in consultative sales and new business development - Ability to generate leads and maintain accounts - Previous retail experience in a sales capacity - Excellent presentation, communication, time management and multi-tasking skills - Business to Business sales experience in technological products and services preferred - Knowledge of business and technology needs of a variety of industries a plus - Decision Making: base ideas, positions, or judgments on available facts - Planning: manages sales pipeline and activities - Focus on Service: identifies and anticipates customer requirements, expectations and needs - Listen Attentively: ask questions and clarify points of view to ensure understanding - Building Relationships: relates to people in an open, friendly, accepting manner - Results Orientation: demonstrates responsibility for ones own performance and actions - Adaptability: demonstrates an appropriate level of composure and patience under trying circumstances * Job: Sales/Telesales Location(s): US-MD-Catonsville Schedule: Full-time Job Level: Non-Manager S