Business Consultant Specialist-OLMP/Public Sector(Oakland, CA) Job in Oakland, California US
Business Consultant Specialist-OLMP/Public Sector(Oakland, CA)
Business Consultant Specialist-OLMP/Public Sector Kaiser Permanente Oakland, CA The Business Consultant Specialist-OLMP/Public Sector position will help develop and execute strategic approaches under the LMP's Portfolio for Membership Growth, particularly focusing on Public Sector sector growth opportunities with unionized employers. Guidance for the overall efforts will come from the LMP Senior Work Group on Growth and the LMP Executive Strategy Group, with direct supervision coming from the Office of Labor Management Partnership. The position will work in collaboration with partner unions in the CKPU and targeted union purchasers, and management and physician leaders in KP's sales and marketing at both the national and regional levels, and KP's community outreach efforts as they relate to this portfolio. The position will work in a team with others in the OLMP and regional sales and marketing leaders to develop, test, and refine the efforts, and be held to measurable results that improve membership growth. - Influences multiple cross-functional and/or multiple cross divisional task forces to identify and document functional requirements, workflow, information sources and system/process specifications. - May establish cross-functional task forces. - Thorough knowledge of platforms of the assigned functional areas and multiple cross functionally based on assignment. - Promulgates test plans. - Provides subject mater expertise to cross-divisional, common business areas. - Make recommendations regarding business strategy and policy development. - Sets and works to meet challenging goals that will improve performance of project team or organization unit. - Assesses the needs of a job and objectively matches the strengths of a person to that job to ensure maximum performance and results. - Makes fact-based decisions, sets priorities or chooses goals on the basis of calculated inputs and outputs (i.e., potential profit, return-on investment, EVA, or cost-benefit analysis). - Measures and tracks key business results and processes against external best practices and assess improvement in these terms. - Stands by decisions that benefit members/customers even if they are unpopular or impact short term performance. - Defines and articulates strategies and changes based on their impact on customer/member satisfaction. - Demonstrates primary commitment to member/customer needs (before other requirements), intervening and taking dramatic action as needed. - Eliminates duplication and aligns systems across a market or service area to balance resources and ensure the delivery of quality member/customer service and care. - Maintains a view of multiple complex internal and external variables and interrelationships that impact Kaiser Permanente. - Uses organizational strategy as a framework for developing strategy for a particular market, service area or function. - Consistently makes decisions recommendations and takes actions which fully support targeted strategic changes, thinking three (3) or more years out. - Consultants make recommendations, operational managers make decisions. Qualifications: Basic Qualifications: - Requires initiative, creativity, collaborative work skills, drive for results, and attention to detail. - Requires a strong working knowledge of Kaiser Permanente and its value proposition, its unique Labor Management, and the needs of union purchasers and issues in the public sector as an industry, particularly as it relates to purchasing of health benefits for employees. - Requires experience at developing and implementing innovative approaches to complex challenges with multiple stakeholders - Total of ten (10) years, to include three (3) or more years in a consulting role. - Five (5) years experience in healthcare environment or five (5) plus years of experience working in a department relevant to the current posting. - Bachelor's degree in health care administration or related discipline. Preferred Qualifications: - Preferred certification or advanced qualification by third party association that matches the function or field applicable to the business discipline (such as AHIP or HIAA).