Business Development Manager, Wrap Platform/IFA Sales recruitment
The role involves extensive direct telephone and face to face contact with wealth managers, developing business support relationships with them, and taking responsibility for the accurate administration of their business.
RESPONSIBILITIES:
- Working closely with the Head of Platform to meet prospect clients and provide platform demonstrations to wealth managers who plan to use the platform
- Dealing with the telephone queries regarding potential use of the platform, to understand the needs of the wealth manager’s business and promote additional services where appropriate
- Representation for the Platform Team in development initiatives
- Training to wealth managers who use the platform both face to face and on the telephone using this to understand their business and promote additional services where appropriate
- Suggesting realistic appropriate improvements to the company systems and procedures to continually improve service to clients and wealth managers
- Testing of developments to the platform including writing and executing user acceptance testing scripts
- Ensuring that the FSA policy of treating customers fairly is followed as well working in accordance with the company’s mission and tenets
- Identify new / changes to procedures - work with the team to draft and discuss changes where necessary for approval
- Arranging responses to due diligence requests and following these up to develop business opportunities
- To develop relationships with fund managers for joint initiatives and negotiation of terms
- To develop relationships with third party service providers and maximise any business opportunities
- To manage platform business development campaigns
- To attend selected industry events and develop relationships with attendees
- Any other reasonable tasks that are assigned to you by your Line Manager
Supporting the team with the following tasks:
- Inputting, manipulating and maintaining data on the Client Relation Management systems to open accounts, process applications and transfers, log commissions, provide valuations transfer funds between accounts and by way of BACS CHAPS payments
- Updating wealth managers on changes such as Corporate Actions
- Taking responsibility to ensure all client and wealth manager communication is accurate, appropriate and delivered at the right time, including emails, letters and reports
- Receiving telephone queries from Wealth Managers, escalating in a minority of cases where appropriate
- Liaising closely with the operations team to ensure full communication and understanding, minimising errors and maximising service levels
- Filing in accordance with company and FSA procedures
- Client reporting – ensure timely and accurate client reporting is achieved.
SKILLS AND QUALIFICATIONS:
- Organisation of own workload to meet deadlines.
- Accuracy, thoroughness and attention to detail in order to maintain the highest levels of service.
- Systems learning skills to rapidly understand and use the systems, including accurate inputting of detailed data across a number of different screens and software packages.
- Written skills in order to clearly, concisely and thoroughly present information to wealth managers.
- Numeracy skills to understand, process and check a range of data.
- Telephone answering, rapport and relationship building skills in order to rapidly establish a high level of trust with the wealth managers, to manage expectations, and to demonstrate a high level of ownership, competence, reliability and responsiveness.
- Assertiveness and tenacity combined with diplomacy and sensitivity, to build and maintain good relationships with wealth managers and colleagues across the company. The ability to drive through and ensure that necessary actions are taken to service the wealth managers, whilst maintaining positive relationships with them and within the company.
- Planning and organising skills to maximise the efficiency of operation and service, including prioritising appropriately.
- Flexibility and innovation to handle and support changing (and sometimes conflicting) needs and demands, and continually to improve working practices.
- Personal development focus, taking responsibility for driving both personal and professional development in order to maximise effectiveness in this demanding role, and to grow with the role, and beyond.
- IMC qualification would be an advantage but not essential – however, this must be achieved within 6 months of joining. Support is provided by the company to achieve this. In addition Certificate of Financial Planning (CF) Series or Chartered Institute for Securities and Investment (SII) qualifications would be beneficial.
KNOWLEDGE:
- Strong knowledge of platform industry is preferred.
- Sales and development experience advantageous.
- Knowledge of the investment management industry advantageous..
- Knowledge of Pershing systems is valuable but not essential.
- Significant industry experience sought.
OTHER RELEVANT INFORMATION:
- Reports to the leader of the Platform Led Team.
- This role works closely with management as well as the team so a ‘team’ attitude and a sense of responsibility is needed – helping others when required.
- Flexible attitude to duties as the role often evolves due to changes in the platform market and business focus.
- Flexible attitude to working hours – sometimes the workload will demand additional commitment outside the contractual hours.
January 28, 2012
• Tags: Asset Management careers in the UK, Business Development Manager, IFA Sales recruitment, Wrap Platform • Posted in: Financial