Business Intelligence SatMap Analyst Job in Saint Louis, Missouri US
Business Intelligence SatMap Analyst
JOB SUMMARY Responsible for ongoing analysis and forecasting of SatMap performance to track and communicate attainment of expected business goals. Provide consultation on the interpretation of data, forecasting, and performance of SatMap to various business partners throughout the organization. ESSENTIAL FUNCTIONS OF THE POSITION Actively and consistently support all efforts to simplify and enhance the customer experience. Provide expert advice and education in the usage and interpretation of business data relevant to the business unit regarding SatMap. Create forecast models for business leaders on the future performance of SatMap and its expected impact. Leverage expert knowledge and understanding of internal call center process, procedures, technologies, and compensation techniques utilized to meet business goals. Communicate SatMap nuances and insights to all levels of the company in a clear and concise manner. Utilize the user group forum to share best practices around analytical findings based on the analysis conducted. Provide in-depth expertise with all aspects of the SatMap implementation including requirements definition for new enhancements and implementations, business impact, desired business goals, and data analysis utilized to determine goals. Identify opportunities to enhance the existing SatMap implementation through analysis of pertinent business data and reports. Work with cross functional teams to ensure alignment. Perform other duties assigned by management. PREFERRED QUALIFICATIONS Skills / Abilities and Knowledge Exceptionally strong communication skills both written and verbal Prior experience and passion for leveraging data to drive significant business impact Prior experience with businesses utilizing advanced telecom implementations to reach goals Solid statistical knowledge and intuition ideally utilized in A/B or multivariate testing (or related analytics) Demonstrated experience with reporting/Business Intelligence tools (MicroStrategy preferred) Ability to speak to large groups Advanced presentation skills Ability to perform critical thinking in the area of data analysis and process Strong team and relationship building skills Ability to lead and mentor Ability to prioritize and organize effectively and manage multiple projects/assignments Proven ability to perform in a fast-paced environment Education Bachelor?s degree in Economics, Mathematics, or Business Administration Related Work Experience 2 to 4 years relevant technical or business work experience 1 to 2 years project management experience Experience with Cable TV, Internet, and/or Phone products services or other related industry experience WORKING CONDITIONS Office environment