Business Office Supervisor

Business Office Supervisor - Westside Interstate Campus

The Business Office Supervisor is responsible for achieving financial performance targets and direct supervision of registration staff. Develop and sustain high performance work teams and practices that consistently achieve service standards, customer satisfaction, and clinician satisfaction. Facilitates patient registration and associated benefit/insurance procedures that ensure a smooth, service oriented experience for patients, and ensures all monies due are collected at the POS. Accountable for creating a culture of compliance, ethics and integrity. Maintains knowledge of and assures compliance with all Kaiser Permanent and front end revenue cycle departmental policies and procedures, as well as Sarbanes Oxley and other applicable regulatory requirements and accreditation standards. Responds appropriately to observed fraud or abuse. Essential Functions: - Develop and retain a competent, diversified, and professionally satisfied staff - Recruit, interview, hire, orient, train, evaluate, counsel, motivate, discipline and terminate in accordance with state and federal law, EEO guidelines, organizational policies, and established quality assurance indicators - Manages medical office/hospital patient registration, including front-end collection of co-pay, co-insurance and other fee-for-service payments, according to regional standards and processes for cash handling and balancing - Supervises coordinates staff engaged in providing a variety of front end revenue cycle services to patients - Orients trains staff regarding policies and processes - Oversight of identification of other liable payers ensuring correct process adherence in front end billing - Performance management through metric monitoring, feedback and coaching to staff follow up - Ensures claim is appropriately and accurately set up to support high quality, error free billing - Integrate coordinate the management of registration teams along with best business practices - Strong ability to trouble-shoot - Maintain productive collaborative working relationships with other coordinators, supervisors, managers, departments, clinicians, union stewards, and others - Acts as a regional liaison in revenue cycle activities, implementing business processes and medical office/hospital awareness/education - Develop lead implementation of regional policies and processes relative to patient registration activities - Reports regular ad hoc metrics for work group - Audit operations to ensure compliance including direct observation of staff and analysis of revenue cycle reports metrics - Implements processes to improve medical office identification of other party liability (OPL), including government, commercial, workers compensation and third party liability - Facilitates provides financial counseling, working closely with financial counselor and patients regarding payment plans, complicated benefit and/or billing questions - Determine effective staffing requirements and prepare work schedules within established service standards approved budget allocation - Design programs strategies to achieve financial target/goals as well as customer satisfaction w/ services provided by registration staff in accordance with established divisional, departmental, and professional standards - Investigate and personally respond to customer inquiries complaints - Create a strong customer orientation and service culture - Other responsibilities as assigned Qualifications: Basic Qualifications: - 3 years progressively responsible supervisory/management experience including problem solving, coaching, managing change and team development in a customer focused environment (applicable leadsperson experience may be considered) - Bachelor degree or equivalent education and work experience in business administration or healthcare administration - High school diploma or GED - Successful CHAA certification within 6 months of hire - Valid Driver's License - Demonstrated knowledge of revenue cycle billing practices - Demonstrated knowledge of government and commercial insurance benefits, workers compensation and third party liability products - Experience in Microsoft Office, with proficiency in of Excel - Demonstrated willingness/ability to obtain/upgrade supervisory skills and knowledge - Ability to innovate and inspire excellence in staff performance and assess performance - Demonstrated effective decision making and problem solving - Ability to handle conflict, hostility, and stressful situations to successful resolution; ability to manage relationships, build credibility, and work well with diverse background and at various organizational levels - Effective time management and organization skills - Demonstrated effective communication skills both oral and written Preferred Qualifications: - 2 years KP supervisory, revenue cycle or clinic experience and knowledge with a focus on revenue/liability - 2 years medical office experience focused on patient revenue/liability - Master's degree or higher in business or health care field, or equivalent experience - Background in revenue cycle, patient billing, auditing or accounting - Intermediate to expert level of understanding in patient billing and health insurance plans - Experience with EPIC or KP HealthConnect billing modules - General knowledge of Labor contracts and benefit programs - Self directed with communication, team-building and problem solving Salary Range: $27.77 - $36.65