Business Operations Analyst-Corporate Services office of the Chief of Staff Job in Pleasanton, California US
Business Operations Analyst-Corporate Services office of the Chief of Staff
The KP IT Corporate Services (CS)Business Information Office(BIO)organization is responsible for the delivery of business application capabilities. These capabilities enable the performance and execution of fundamental business activities in the areas of human resource management, finance and accounting, treasury, supply chain and procurement, compliance, legal, and regulatory compliance. As a key service provider to Kaiser Permanente business groups, the CS BIO facilitates and supports end-to-end coordination of the business application portfolio, manages the delivery and support of business software assets, and has overall responsibility for strategic cross-IT process and tool capabilities. The CS BIO seeks a highly motivated individual with solid leadership, an effective and strong work ethic, possesses consensus building skills and a true team orientation, and displays impeccable interpersonal skills. The successful candidate will have the ability to effectively engage with business leaders to deliver substantive, value-add outcomes within both the strategic and operational arenas. This role requires a high level of business acumen, IT delivery and operational experience, and both fundamental and hands on expertise in the areas of business operations (analysis and measurement), organizational governance, program and project management, reporting and analytics, and process measurement, design, and implementation. Customer facing position which documents functional requirements, analyzes business process, and develops business cases to support IT and BIO operational solutions. Works across the BIO to define, develop, and deliver services that will lead to operational excellence. Strong communications skills are essential. Essential Functions: Responsibilities include but may not be limited to: - Directs the analysis of enterprise-wide or very complex client systems needs in project areas such as new business operating models, innovative approaches to IT solutions support, market research of emerging or available product functionality and operational readiness assessment. - Influences IT cross-functional and/or cross divisional task forces to identify and document systems functional requirements, workflow, information sources and system specifications. - May establish IT cross-functional task forces. - Directs the development of comprehensive and strategic business cases with cost/benefit/ROI dimensions of proposed IT projects that are used at management and executive levels for funding and scope decisions. - Presents completed business cases to leadership for approvals. - Selects or develops a customized methodology for the analysis and definition of efficient, cost effective solutions that support client business processes and functional requirements. - Evaluates existing applications that could address client requirements and makes recommendations. - Evaluates alternative operational efficiencies. - Directs/conducts the analysis of current business processes and functional requirements. - Prepares appropriate documentation to communicate and validate the information. - Consults with senior client sponsors and other KP leadership to inform and promote the project's successful development and implementation within the organization. - Provides leadership and direction to clients in consulting, planning, marketing and training of multiple, complex automated systems. - Distributes test plans. - Provides subject mater expertise to cross-divisional, common business areas. - Chooses, recommends, creates and/or adopts techniques, standards and methodologies to apply. - Makes recommendations for improvements to KP standards/methodologies. - Develops/establishes Service Level Agreements. - Provides on-going assessment and reporting of Service Level Agreements status. - Provides on-going communication. - May develop project plans for larger projects including enterprise wide IT initiatives. - Identifies and coordinates with project managers and implements schedule deadlines as appropriate. - Manages shared resource demands. - Provides on-going project management and status reporting at all levels. - Provides advice and input into the project plan. - Provides knowledge transfer as appropriate. - Acts as a resource for lower-level staff. - Provides reviews and monitors work products of lower level resources. - Provides on-the-job training on techniques and methodologies at the Intermediate level. Qualifications: Basic Qualifications: - 12+ years experience in Information Technology business operations. - 6+ years experience in financial analysis and/or planning. - Proficiency in Word, PowerPoint, Excel, Project, Visio, Ariba, Remedy, RPM, Sharepoint, Dreamweaver, or equivalent experience - Must have excellent communication and planning skills, be detail oriented, well organized, problem solving/analytical, self-directed, team focused, and results oriented individual - Thorough knowledge of business policies, practices and systems and industry best practices. - Must have a working knowledge of databases, project management software, and project management methodologies - Bachelor's Degree in any field or 4 additional years of equivalent work experience in lieu of degree - Experience in finance and or health care Preferred Qualifications: - Knowledge of Lotus Notes, MS Project, Open Workbench and MS Access. - Background in financial processes including general ledgers, invoice management, capital/operating expense management, budget forecasting - Uses independent judgment to analyze business units and determine business drivers and metrics - Demonstrable experience with budget management, resource management, procurement management, process management and project tracking