Business Operations Manager Job in Foster City 94404, California US
This job exists to assist the Senior Global Director of Information Design and Documentation, providing him with general clerical and administrative support, and performing tasks relating to Finance, Legal, MIS, Facilities, and Human Resource activities. The IDD Administrative Assistant’s duties will overlap with those of the Group Coordinator, as and when necessary.
Principal Duties / Responsibilities
1. Assists the Global Director of IDD in all areas of administration:
- Completes miscellaneous research, reports, and memos as appropriate and as needed.
- Maintains the Senior Director’s calendar and contacts, and coordinate workflow.
- Schedules meetings and special events in coordination with the Senior Director.
- Keeps the Senior Director appropriately informed of area activities and of any significant problems.
- Takes initiative in the Senior Director’s absence.
2. Organizes and maintains the Senior Director’s materials, archives, and work area:
- Ensures that system records are accurately recorded and cross-checked.
- Ensures that work area is clean, secure, and well maintained.
- Ensures discreet handling of all business.
3. Contributes to the overall goals of the Senior Director by continuously improving process and support delivery:
- Assists in informing the Senior Director about SCE Group policies and programs, as needed.
- Prepares meeting agenda in advance.
- When necessary: acts as recording secretary; prepares action minutes.
- Performs all duties ranging from complex research on specific issues to simple administrative tasks, as needed.
- Seeks training on projects outside of area of competence in order to grow skills and competencies, and to attain greater responsibility.
- Ensures consistency in the development and integration of process plans.
- Acts as a point of contact between the Senior Director and other stakeholders.
- Performs a variety of tasks. Takes the lead, when necessary.
- Able to work long hours and varying schedule, when necessary.
- Briefs the Senior Director on certain issues and assists the Senior Director with a number of his responsibilities.
- Makes sure the Senior Director keeps up to date on important issues.
- Provides enough information for the Senior Director to make informed decisions on issues.
- Answers letters, emails, and phone calls, and distributes information to keep the department updated on the issues of departmental concern.
- Keeps up with policy changes at Sony and keeps the Senior Director informed of such.
- Acts with confidence and a high level of confidentiality, keeping strictest confidentiality with all information, especially that of a sensitive nature.
- Effectively manages the flow of mission-critical information between the Senior Director and other Sony participants
- Positively impacts the delivery of day-to-day functions through a continuous improvement cycle generated by ongoing process improvement and service excellence to inherently deliver an incessant flow of process and systems assessment, improvement, and communication with the related development, distribution, and implementation of necessary tools, education, and support in order to maximize user comprehension and increase overall efficiency.
- Ensures that the IDD set-up is efficient, cost-effective, secure and robust, avoiding key man-dependencies. Balances the needs for documentation with the desire to limit costs and to allow the business to continue unhindered.
Proactively identifies issues impeding successful delivery, and identifies and solves problems as or before they arise. Discusses problems and solutions with the Senior Director.
Required Knowledge / Skills:
- An interest in computing, high technology, and consumer electronics.
- Able to work with both highly skilled staff and management, and to work autonomously with low levels of management input, seeking guidance as appropriate.
- High degree of professionalism
- Able to multitask and change direction quickly.
- Good communication skills, including writing, speaking, and listening.
- Detail-oriented, analytical, and problem-solving.
- Able to deal with deadline pressure and stress.
- Able to process sensitive, high level and complex information while maintaining confidentiality.
- Excellent interpersonal skills with high degree of competence.
- Creative, self-confident, accurate, accountable, reliable, and flexible.
- Process knowledge, attention to detail, timely follow-up, and ability to prioritize.
- Able to develop a conceptual grasp of the technical information requirements of the PlayStation developer community.
- Able to master the concepts of IDD and third-party-built technical documentation and localization automation software, and routinely use IDD project management systems, content management systems, and databases.
- Understanding of single-sourcing technologies, including those which apply to markup subsets of SGML such as XML.
- Conceptual understanding of the source control systems used during software development.
- Business management and planning skills, including business requirements analysis, resource allocation, and budget management.
Sony Computer Entertainment America LLC (SCEA) is responsible for keeping PlayStation® growing and thriving in the United States, Canada and Latin America. Based in Foster City, California, SCEA serves as headquarters for all North American operations and is a wholly owned subsidiary of Sony Corporation of America Inc.
It is SCEA's policy to provide equal employment opportunity for all applicants and employees. SCEA does not unlawfully discriminate on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law. SCEA also makes reasonable accommodations for disabled applicants and employees.
Additional Information:
- Travel Percentage: 5%
