Business Operations Manager
The manager will also assist their direct line manager and Head of UK Business Operations as and when required with various IT and operational projects and is an escalation point for their team’s supervisor. The manager is also responsible for developing a well motivated, focused and Risk FSA compliant team.
The Business Operations Manager – Discretionary Wealth is responsible for the business as usual operational activities performed by their team in order to support the Front Office, business proposition and services.
Ensuring the level of service is appropriate to satisfy the Front Office at all times.
Monitor, review and identifying areas for improvement and enhancement within the Discretionary Wealth Business Operations.
Introduce new processes and controls as appropriate to meet the growth of the Discretionary Wealth business.
Work with direct line manager and Head of UK Business Operations to drive cost and performance management of services for the Discretionary Wealth Business.
Maintain and build upon external relationships such as those with Williams Lea, Jersey Post, MPH and Stockval in order to improve service level whilst driving costs down.
Manage and perform Business Operation functions, which include but are not limited to;
Liaise with Discretionary Wealth Managers/Assistants and clients in order to facilitate payment requests.
Knowledge and experience:
Ability to influence and persuade at all levels within the relevant customer groups
Good relationship building skills across multiple customer groups
Proactive, self motivated and has ability to work under pressure
Excellent communication skills both written and verbal
Ability to work under own initiative and as part of a team.
Understanding of financial markets and private client services
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