Business Operations Support Associate
For more than 130 years, Lilly has been dedicated to meeting the health care needs of people in the United States and around the world. We address these needs primarily by developing innovative medicines—investing a higher percentage of our sales in research and development than any other major pharmaceutical company. If you are interested in being considered for employment with a “Best in Class” Pharmaceutical company, please review the following opportunity:
Business Operations Support Associate
The Global Statistical Sciences Operations team is responsible for ensuring business operations, quality operations, and sourcing operations responsibilities are carried out effectively and with high quality on behalf of the global statistics organization. This role will focus on implementing and managing key GSS operations processes both internal and those intersecting with vendors, with responsibilities for invoicing and payment processing, financial tracking and reporting.This position is not permanent. It is for a fixed duration of up to 4 years.
KEY OBJECTIVES/DELIVERABLES:
- Organizational Process Support
Manage invoice processing and payments, work orders, financial tracking and reporting
Manage implementation of operational processes, internally and with vendors
Provide vendor management for central operations processes, including issue resolution, tracking and monitoring
Contribute subject matter expertise, initiative, and leadership to the development of organizational change management strategies with respect to new/updated processes
Provide technical content and leadership to the development of communications and training material to drive understanding and uptake of new processes and responsibilities
Serve as a communications / consultation point for the internal GSS organization, external partners, and intersecting functions on GSS operations processes
Proactively define, measure and drive achievement of group proficiency with new operational processes and the application of best practices - Process Strategy Leadership
Proactively identify, monitor and communicate customer needs/requirements related to process and performance and enhancements
Drive adoption, communication, and optimization of best practices and specific operation business processes
Define, deliver, and continuously improve global operational processes to facilitate the reliable planning and execution of deliverables and management of the GSS business - Process Improvement
Continually seek and implement means of improving processes to reduce cycle time and decrease work effort
Represent GSS operational processes in cross-functional initiatives
Actively participate in shared learning across GSS
Work with partners to exchange process innovations, best practices and shared learning
MINIMUM REQUIREMENTS:
- Bachelor’s Degree (or equivalent work experience)
- Minimum of 4 years’ experience in clinical development (e.g. statistics, clinical operations, data management, information technology, health outcomes, etc.)
- Demonstrated expertise with operational processes and technology
- Strong interpersonal and leadership skills
- Excellent oral and written communication skills Excellent self-management and organization skills
- Interpersonal/teamwork and communication skills for effective customer consultation
- Qualified candidates must be legally authorized to be employed in the United States. Lilly does not anticipate providing sponsorship for employment visa status (e.g., H-1B or TN status) for this employment position.
ADDITIONAL SKILLS/PREFERENCES:
- Bachelor of Science degree preferred.
- Strong business acumen
- Demonstrated ability to utilize effective negotiating, leadership, project management and analytical skills to solve problems and accomplish goals
- Experience / familiarity with statistics deliverables
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Lilly credits its exceptional employees for its successes, and knows the key to ongoing achievement lies in attracting and retaining the best people. A company rich in heritage, Lilly employs individuals, conducts research and markets products worldwide. By providing for the unmet needs of our customers through a continuous stream of innovation, we will outgrow all competitors.
Lilly earns consistent and wide recognition for creating an exceptional work environment while maintaining our highly regarded reputation in the Pharmaceutical Industry and Community. The following is a selection of awards and recognition Lilly has received in recent years:
Awards and Recognition
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