Business Process Improvements Manager (Vice President) recruitment
Treasury Securities Services (TSS) Summary:
J.P. Morgan's Treasury and Security Services (TSS) is a global leader in providing innovative products and services to the World's largest institutional investors and debt and equity issuers. In more than 80 markets, J.P. Morgan TSS leverages its scale and capabilities to help clients optimise efficiency, mitigate risk and enhance revenue through its custody and investor services, as well as securities clearance and trust services. TSS provides settlements and safekeeping for the assets of institutional investors around the world. TSS core services include custody, trust, settlement, safekeeping, multi-currency accounting, valuation and tax reporting, tax administration, corporate actions and proxy voting.
JPMorgan is one of the three largest firms in custody services globally with USD$11.2 trillion is assets. Locally in Australia, JPMorgan is the only major global custodian directly offering both a global and local custody service in the Australia market.
TSS has over 600 employees of a total of Australia Bank staff of approximately 1000. TSS have invested significantly in the locally operations to ensure Australia is the regional headquarters for trade processing, client reporting and client service.
Department Summary:
The Business Process Improvement team is a dynamic team of 'change champions' responsible for all aspects of the define, measure, analyse, improve and control phases of business process improvement.
The division is accountable for delivering business process reengineering initiatives across WSS Operations that ultimately deliver a tangible business benefit.
The team is focused on;
- Measuring, analysing, improving and controlling the business processes across WSS Operations
- Assist the business in driving change on continuous improvement projects using Six Sigma methodology
- Ensuring TSS Australia achieves a positive return on investment on all business process improvement initiatives
- Managing the prioritization and resourcing for future business process improvement opportunities to ensure that they are accurately linked into the strategic goals and objectives of TSS, and
- Continued development of high performing talent within the business process improvement team and TSS region.
Position Summary:
The Business Process Improvement (BPI) Project Manager is responsible for defining, measuring, analysing, improving and controlling key business process improvement initiatives across TSS Operations.
The BPI Project Manager will be certified as a Master Black belt in Six Sigma, and will manage a team of change champions dedicated to process improvement across the organisation.
The role of the BPI Project Manager will be to coach, mentor and train the team as well as act as a leader and change manager.
The BPI Project Manager will have experience in delivering projects and a proven track record of implementing change that delivers a tangible business benefit using the appropriate quality management tools and methods used in the Six Sigma methodology.
They will have oversight of all the process improvement initiatives within TSS Operations, and will support and guide the business process improvement team on delivering change. This role will require an ability to deal with complex business challenges, tight deadlines, competing priorities and interaction with the Management team.
Key Accountabilities/Major Responsibilities:
- Identifying and overseeing business process improvement opportuntiies within TSS OperationsEncouraging information exchange and shared problem resolution.
- Communicating to key stakeholders the details of intatives to ensure full and common understanding of the goals and objectives
- Overseeing and managing a business process improvement team who are responsible for identifing and documenting and implementing process improvements opportunities using Six Sigma
- Developing and promoting six sigma capabilities and skills throughout TSS Australia through training and workshops
- Develop, coach and train the business process improvement team in the six sigma project methodology
- Seek guidance on change management initiatives to support implementation of initiatives
- Prepare communications plans by consulting with the wider project community on change management to drive knowledge and awareness of changes.
Skills
Qualifications/Experience/Knowledge:
- Bachelor Degree, with Master Black belt certification in Six Sigma
- Very strong experience in project related roles using Six Sigma within the financial services industry
- Working knowledge of MS Office Project and other key MS Office tools
- Excellent stakeholder management skills
- Solid understanding of Change Management within a Lean Six Sigma process improvement environment
- Understanding of custody is preferred
Formal Qualifications:
- Completed Six Sigma Certification to Black Belt or Master Black Belt level
Behavioural Competencies
- Highly motivated with a positive 'can do' attitude - adaptable, versatile and able to manage ambiguity
- Strong interpersonal skills and ability to build networks across all levels / areas of WSS
- Well developed problem solving capability - drive issues through to resolution
- Proactive in identifying and implementing change improvements - champion of change
- Ability to manoeuvre within a matrix organisation to achieve project objectives
- Effective team player with proven leadership skills
- Ability to cope with multiple priorities in an ever changing environment
WSS Specific:
Leadership: proactive in seeking opportunities to help set direction or solve key problems; able to partner across the business to create and deliver creative solutions; influences and motivates others to express opinions and share ideas; engages in knowledge sharing and partnerships activities across the business
Business/Technical knowledge: able to discuss business issues in terms of their impact on PL/people; has built a broad business knowledge and incorporates this to current work and the development of solutions; displays organisational knowledge and political acumen to effectively and successfully implement business initiatives; functions as a lead contributor with an advanced level of specialisation
Analytical/Decision Making skills: thinks beyond current business requirements and anticipates future needs; able to make sound decisions in stressful and ambiguous situations.
Delivers Results: able to manage projects independently; able to anticipate and overcome obstacles; establishes clear accountabilities to meet business and customer objectives; communicates results and business impact with clients and key stakeholders
Manages change: able to identify barriers to change relating to work and projects and initiates action to over come them; able to support and influence strategies to support business transformations and enhancements to current practices.
Client relationships: Creates and builds positive internal and external client relationships, establishes and maintains effective partnerships with colleagues and clients, provides superior customer service while identifying effective products or services to meet customers' anticipated needs