Business Resiliency Analyst Job in Wilmington, Delaware US
Business Resiliency Analyst
About JPMorgan Chase: JPMorgan Chase Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.3 trillion and operations in more than 60 countries. The Firm is a leader in investment banking, financial services for consumers, small-business and commercial banking, financial transaction processing, asset management and private equity. A component of the Dow Jones Industrial Average, JPMorgan Chase Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. The headquarters for JPMorgan Chase is located in New York. J.P. Morgan Chase Co. has six lines of business: Asset Management Card Services Commercial Banking Investment Bank Consumer and Business Services Treasury Securities Services JPMorgan Chase holds leading positions in most major categories it competes in across its peer group. JPMorgan Chase reported full-year 2010 earnings of $17.4 billion on revenue of $104.8 billion. The firm continues to successfully navigate through the intense credit and capital markets turbulence, protecting the company and capitalizing on any opportunities that present themselves. The firm has a history of showing leadership during times of financial crisis and will continue to build on that legacy. Culture: JPMorgan Chase is committed to building vibrant communities, preserving the environment and promoting an inclusive culture that benefits its shareholders, customers, employees, neighbors and future generations. The firm does this in multiple ways, ranging from charitable giving and diversity initiatives to the promotion of economic opportunity and development. The organization strives to be fair and ethical in business practices and has a strong set of principles that guides our actions and informs decisions. The firm is helping to protect the environment and works at deep community involvement. A select few awards include: Most Admired Companies by FORTUNE magazine Most Respected Companies by Barron's magazine Top 50 Companies for Diversity, Diversity Inc magazine Top Companies for Executive Women by National Association for Female Executives (NAFE) 100% rating on the Corporate Equality Index, measuring treatment of gay, lesbian, bisexual and transgender employees and customers About Chase Card Services: Chase Card Services is a key contributor to the JPMorgan Chase product platform, playing an integral role in the firm's powerful banking franchise. Today's card industry is complex, and Chase Card Services has almost 91 million open credit-card accounts and more than $137 billion in managed loans. Customers used Chase cards to meet more than $313 billion worth of their spending needs in 2010. Chase continues to innovate launching new products and services, such as Blueprint, Chase Sapphire and Ink from Chase, and earning a market leadership position in building loyalty and reward programs. Chase also offers credit card programs with many of the world's best brands. Through its merchant acquiring business, Chase Paymentech Solutions, Chase is one of the leading processors of credit card payments. Job Description: The Chase Card Services Disaster Recovery Group establishes and supports an on-going resiliency planning program that will minimize downtime in the event of a disaster or significant outage. The Team supports a variety of testing for Disaster Recovery, Fail-over validation, database switchover, and third party Disaster Recovery validation. As an individual contributor supporting failover testing, you will work in a team environment to continue component level failover testing and mature the program to identify areas for improvement. In this role you will coordinate, schedule, and lead failover tests across a variety of redundant technologies and report any anomalies to the project/initiatives driving the test. This role requires frequent interactions and good relationships with the performance team, Application Developers, and Quality Assurance, as well as the appropriate System and Database Administrators - as the technology warrants. Key Responsibilities: The Business Resiliency job family includes roles related to the management of business resiliency functions such as disaster recovery. As a Business Resiliency Analyst, you will: · Manages resiliency for multiple business units and/or locations · Communicates resiliency risk to business management · Partners with Disaster Recovery to ensure the technology recovery is aligned with the business need · Manages mid-size to large projects · Conducts moderate to complex analysis of resiliency plans Major Duties: · Interface with the Project Delivery Process to implement and test redundant architecture · Coordinate the efforts of staff members in different functional areas to develop procedures for the continuity of traffic during one or more component disruptions · Develop and maintain standards and procedures for failover testing and reporting across technologies, tiers, and functions · Develop a scoring mechanism for scoring failover tests at a point-in-time and trending behavior over time (across multiple tests) to help with SLA analysis · Research new technologies that would improve resiliency, limit downtime, or improve performance when recovering from an outage · Ensure that as new equipment, facilities, services, and systems are installed that fail-over issues are addressed · Work with performance, development, and project teams to design, coordinate, and test infrastructure fail-over for middleware, systems and databases