Business Support Specialist recruitment

Responsibilities

• To provide business and technical application support on PAM core systems and workflows for Portfolio Management, Order Management and Portfolio Accounting

• Acquire knowledge of any newly implemented applications or processes to enable the provision of effective technical and business user support

• Provide training and coaching to PAM employees on the PAM core systems

• Perform non regression testing on PAM core systems

• Work alongside users to develop relationships, understand their needs and deliver on their needs

• Taking part in documentation and other team administration activities

Profile 

• At least 5 years experience working in the banking or Asset Management sector

• Relevant experience in providing application support to the front, middle and back office

oFund management trading activity is a core area of focus

• Understanding of financial instruments (Fixed Income, Derivatives, Equities FX)

• Understand core business processes, for example the trade lifecycle from order created to settlement

• Ability to recognise and escalate problems to management / 3rd level support as appropriate

• Understanding of Windows, UNIX, SQL and Oracle – Including strong database querying skills

• Understanding of the FIX Protocol

• Competent in all Microsoft Office applications

• Knowledge of financial tools (Bloomberg, Thomson and FactSet)

• Must have a client orientated approach, and capable to work under pressure

• Strong French and English skills (reading, writing and verbal) are essential

• Accurate, punctual and high level of problem solving and analytical skills

• Flexible to travel outside of Switzerland when required

As the successful candidate, you have the ability to be autonomous, to take ownership of tasks and to prioritise work. Under the direct supervision of the Head of Business support, you will act as an interface between PAM users and the IT teams and will maintain close contact with users to understand their actual needs. You will demonstrate professionalism and courtesy at all times and your excellent communication skills will allow you to liaise at all levels of the company.