Business Systems Operations Associate recruitment
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How to Apply
- Submit cover letter and CV to www.alliancebernstein.com/careers, and search by Job ID 4997.
- Describe the role: The Business Systems Operations TASK Team is responsible for daily issue resolution and system support. We provide assistance to the AllianceBernstein Investor Services (ABIS) operational personnel by coordinating system enhancement projects and resolving system related record-keeping issues. We ensure that problem items are resolved in a manner both timely and compliant with departmental standards and industry regulations. We also serve as a liaison between ABIS and DST Systems Inc. (DST), our vendor for the external mutual fund record-keeping system.
- Describe the applications and business or enterprise functions the role supports:
- Recordkeeping system maintenance
- Data mining using software for reporting purposes
- Product support for shareowner and broker dealer self servicing
- Research issues utilizing a documentation repository for the recordkeeping system
- Microsoft Office Suite of tools
- Adobe Version 9 – PDF tool
Job Description
We are seeking a San Antonio Texas-based BSO Associate to join our TASK team in the Business Systems Operations Group
- Describe the role: The Business Systems Operations TASK Team is responsible for daily issue resolution and system support. We provide assistance to the AllianceBernstein Investor Services (ABIS) operational personnel by coordinating system enhancement projects and resolving system related record-keeping issues. We ensure that problem items are resolved in a manner both timely and compliant with departmental standards and industry regulations. We also serve as a liaison between ABIS and DST Systems Inc. (DST), our vendor for the external mutual fund record-keeping system.
- Describe the applications and business or enterprise functions the role supports:
- Recordkeeping system maintenance
- Data mining using software for reporting purposes
- Product support for shareowner and broker dealer self servicing
- Research issues utilizing a documentation repository for the recordkeeping system
- Microsoft Office Suite of tools
- Adobe Version 9 – PDF tool
- The key job responsibilities include, but are not limited to:
• Ensure reports are scheduled accordingly (i.e., daily, monthly, quarterly, annual).
• Verify the reports portray accurate information based on information requested.
• Complete requests from internal associates for additional reports.
• Work with recordkeeping system to research and implement new products or enhancements.
• Effective communication and telephone customer service skills.
Individuals will develop and maintain strong relationships with internal departments, including Operations, Marketing, Legal, and other external partners, aligning the development and implementation of strategies, plans, and system models and keeping clients informed and engaged throughout the project lifecycle. They will have the opportunity to learn the core system files and how they interact both for the mainframe and in support of the peripheral recordkeeping system products ABIS utilizes; this enables the individual to be an asset within any group within the transfer agency.
The ideal candidate should have the following:
- Qualifications, Experience, and Education: The ideal candidate should have an Associate Degree (or equivalent hours) in a business related or information technology discipline and/or work related experience in an equivalent position.
- Skills: This position requires strong analytical skills coupled with an understanding of basic office technology and its application. Above average written and communication skills are required.
Location: San Antonio, Texas USA
How to Apply
- Submit cover letter and CV to www.alliancebernstein.com/careers, and search by Job ID 4997.