Business Systems Sr. Analyst Job in New York, New York US
Business Systems Sr. Analyst
Dell, Inc. is looking for a Business Systems Sr. Analyst to join the team in New York, New York. This role has primary responsibility to provide the administration, maintenance, and support of local and remote solutions installed at the customer's environment. The position works closely with end users, third party application vendors and Dell support teams to support new and existing applications. Essential Responsibilities Problem Management (Tier 2) Application issue tracking and reporting per OPAS Critical issue management (PTY 1)(where needed) Hospital problem queue management - coordination across hospitals Enterprise issue management and communications (where needed) Minor file maintenance and processing responsibilities Project Management - Team Participation Scope, cost and estimate development and communication Project plans, milestone tracking, implementation, progress reporting Work with Vendor and resources to define, implement and support Issue mitigation and communication Go live planning and post live support development. Change Control, Custom Programming, Fixes Adherence to established processes Meditech Upgrades and New Applications Team participation, with hospital and implementation resources Training at Meditech where needed SLA reporting Communication of SLA statistics Prepares time, activity and progress reports regarding weekly activities Qualifications Required Skills: Undergraduate degree and 2-4 years relevant experience Experience with hospital clinical applications Knowledge of HL7 interface standards Ability to manage multiple tasks simultaneously Ability to work independently Strong interpersonal and communication skills Excellent analysis, organization and problem solving skills Ability to participate in on-call schedule to provide 7 X 24 support Some local travel between hospitals Desired Skills: HL7 Interface knowledge to help facilitate technical staff with interface development 3+ years Software support experience, Meditech or other integrated system Clinical background - nurse, lab, pharmacy, etc. 3+ years healthcare Dell Offers: -Opportunity to work with a strong brand at one of the world's largest IT solutions providers -Dynamic, challenging, international work environment -A team with a high level of energy, integrity and motivation to win -Exciting internal career opportunities -A commitment to diversity and inclusion -Competitive compensation including bonus plans a great benefit package -An individual professional development plan "CBAM2" Dell is an Equal Opportunity Employer To learn more about our commitment to Diversity Inclusion, visit:Equal Employment Opportunity Policy Statement