Business Systems Technical Lead Job in Wilmington, Delaware US
Business Systems Technical Lead
About JPMorgan Chase: JPMorgan Chase Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.3 trillion and operations in more than 60 countries. The Firm is a leader in investment banking, financial services for consumers, small-business and commercial banking, financial transaction processing, asset management and private equity. A component of the Dow Jones Industrial Average, JPMorgan Chase Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. The headquarters for JPMorgan Chase is located in New York. J.P. Morgan Chase Co. has six lines of business: Asset Management Card Services Commercial Banking Investment Bank Consumer and Business Services Treasury Securities Services JPMorgan Chase holds leading positions in most major categories it competes in across its peer group. JPMorgan Chase reported full-year 2010 earnings of $17.4 billion on revenue of $104.8 billion. The firm continues to successfully navigate through the intense credit and capital markets turbulence, protecting the company and capitalizing on any opportunities that present themselves. The firm has a history of showing leadership during times of financial crisis and will continue to build on that legacy. Culture: JPMorgan Chase is committed to building vibrant communities, preserving the environment and promoting an inclusive culture that benefits its shareholders, customers, employees, neighbors and future generations. The firm does this in multiple ways, ranging from charitable giving and diversity initiatives to the promotion of economic opportunity and development. The organization strives to be fair and ethical in business practices and has a strong set of principles that guides our actions and informs decisions. The firm is helping to protect the environment and works at deep community involvement. A select few awards include: Most Admired Companies by FORTUNE magazine Most Respected Companies by Barron's magazine Top 50 Companies for Diversity, Diversity Inc magazine Top Companies for Executive Women by National Association for Female Executives (NAFE) 100% rating on the Corporate Equality Index, measuring treatment of gay, lesbian, bisexual and transgender employees and customers About Chase Card Services: Chase Card Services is a key contributor to the JPMorgan Chase product platform, playing an integral role in the firm's powerful banking franchise. Today's card industry is complex, and Chase Card Services has almost 91 million open credit-card accounts and more than $137 billion in managed loans. Customers used Chase cards to meet more than $313 billion worth of their spending needs in 2010. Chase continues to innovate launching new products and services, such as Blueprint, Chase Sapphire and Ink from Chase, and earning a market leadership position in building loyalty and reward programs. Chase also offers credit card programs with many of the world's best brands. Through its merchant acquiring business, Chase Paymentech Solutions, Chase is one of the leading processors of credit card payments. Roles/Responsibilities The Business Systems Lead will be a member of a team of 6 - 8 Analysts accountable for Customer Issue Resolution support. This role requires extensive interaction with internal stakeholders and cross-functional groups. The candidate must possess strong communication and reasoning skills. A typical work day would involve analyzing the issue at hand, coming up with the resolution plan and taking appropriate actions. Projects engaged by the Systems Lead can be extremely complex, data intensive, and of the highest level of difficulty each having significant impact on the business. Typically these problems will be of an unstructured nature, whereby the candidate will be expected to quickly assess and comprehend the situation then develop a practical problem solving strategy. They will then be required to implement a solution to resolve customer experience issues quickly. Key focus areas include: Responsible for creation and maintenance of macros written in SAS. Perform basic data manipulation including the use of SQL to create tables and Functions. Issue resolution involving Customer and Financial Impacts.