Business Tech Analyst II Job in Wilmington, Delaware US
Business Tech Analyst II
About JPMorgan Chase: JPMorgan Chase Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.3 trillion and operations in more than 60 countries. The Firm is a leader in investment banking, financial services for consumers, small-business and commercial banking, financial transaction processing, asset management and private equity. A component of the Dow Jones Industrial Average, JPMorgan Chase Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. The headquarters for JPMorgan Chase is located in New York. J.P. Morgan Chase Co. has six lines of business: Asset Management Card Services Commercial Banking Investment Bank Consumer and Business Services Treasury Securities Services JPMorgan Chase holds leading positions in most major categories it competes in across its peer group. JPMorgan Chase reported full-year 2010 earnings of $17.4 billion on revenue of $104.8 billion. The firm continues to successfully navigate through the intense credit and capital markets turbulence, protecting the company and capitalizing on any opportunities that present themselves. The firm has a history of showing leadership during times of financial crisis and will continue to build on that legacy. Culture: JPMorgan Chase is committed to building vibrant communities, preserving the environment and promoting an inclusive culture that benefits its shareholders, customers, employees, neighbors and future generations. The firm does this in multiple ways, ranging from charitable giving and diversity initiatives to the promotion of economic opportunity and development. The organization strives to be fair and ethical in business practices and has a strong set of principles that guides our actions and informs decisions. The firm is helping to protect the environment and works at deep community involvement. A select few awards include: Most Admired Companies by FORTUNE magazine Most Respected Companies by Barron's magazine Top 50 Companies for Diversity, Diversity Inc magazine Top Companies for Executive Women by National Association for Female Executives (NAFE) 100% rating on the Corporate Equality Index, measuring treatment of gay, lesbian, bisexual and transgender employees and customers About Chase Card Services: Chase Card Services is a key contributor to the JPMorgan Chase product platform, playing an integral role in the firm's powerful banking franchise. Today's card industry is complex, and Chase Card Services has almost 91 million open credit-card accounts and more than $137 billion in managed loans. Customers used Chase cards to meet more than $313 billion worth of their spending needs in 2010. Chase continues to innovate launching new products and services, such as Blueprint, Chase Sapphire and Ink from Chase, and earning a market leadership position in building loyalty and reward programs. Chase also offers credit card programs with many of the world's best brands. Through its merchant acquiring business, Chase Paymentech Solutions, Chase is one of the leading processors of credit card payments. The Business Tech Analyst II will support the Credit Card Recovery business with the following activities: - Contribute to daily execution of critical run the engine (RTE) processes using primarily the Recovery Management System (RMS) and information from the main card processor, card data warehouse, and other database systems. Processes include but are not limited to: Asset Sales execution, Placements execution, validation of input/output files, identification and remediation of system rejects, creation of reports for operations, reporting, process controls execution, etc. - Provide user and business processes support by maintaining tables, security levels, system files, system configuration, and workflows owned by RMS Administration Team. - Participate on project teams as Subject Matter Expert (SME) on processes owned or executed by the RMS Administration Team or as a Core team project member. In this capacity, the analyst is expected to work closely with business partners to gather, document, and review business requirements. Then through analysis and design translate business needs into solid and effective system and workflow solutions by making recommendations, documenting functional specifications, and coding/unit testing agreed upon changes while supporting a 100% traceable end to end process. Additionally supporting peers within the User Acceptance Testing (UAT) team to independently validate the changes and ultimately executing a successful implementation of the changes to production environment. - Analyze data in an expeditious and meticulous manner to troubleshoot production issues related to Recovery business processes (the data could be part of tables, system files, and processes owned by the RMS Application Administration Team). Based on the analysis, the analyst will be expected to identify root cause, make recommendations, document and implement system/workflow changes to support short term and long-term resolution as well as remediation if needed. - Participate, and at times facilitate, weekly Application Administration scoping and timeline meetings. Lead certain Recovery processes, including documenting processes, communicating changes, and providing monthly performance metrics to management on all work performed by RMS Application Administration Team. - Coach and provide feedback to our business partners on Recovery Processes and Procedures. Analyze internal Recovery processes and seek to continuously improve efficiency, accuracy and speed-to-market. Analyze internal Recovery processes and identify where controls are needed and design appropriate controls to yield a higher quality product. Analyze, evaluate, and validate table and engine modification requests to determine the effectiveness and feasibility of requested change(s). Log, update, test, and implement table and system changes supported by the RMS Application Administration Team.