Business Technology Planning Manager recruitment
The role requires knowledge of the business needs and external customer experience as well as a broad knowledge of the technology platforms and trends, ensuring overall satisfaction with the entire range of products and services subscribed to and being delivered by Platts IT. The person will proactively represent the business needs to the technology team, while at the same time representing the objectives of Platts IT and its capacity to meet the business needs.
Main Responsibilities:
- Primary interface with the business functions assigned including sector General Managers and business functions as required and accountable for delivery of their needs from the technology team. Working closely or as part of the business team to understand the business strategy and product development plans and defining technology plans and priorities. Participating in the product roadmap development. Engage with the business to fully understand and document the business needs and develop business cases for technology initiatives and to explain the needs to the appropriate function in the technology team.
- Engage with Application Development teams to champion the business needs, initial scope and assessment, establish design, budget and schedule estimates in order to gain approval and drive for success.
- Manage business customer communications and expectations, gathering demand, capturing requirements, if necessary negotiating with the business where expectations cannot be met or solution would not be compliant with enterprise standards. Working with the business to define Service Level expectations and working with the Operations team on SLA's. Escalation point for business for issues raised through the operational management process.
- Participate in the Platts IT annual budget process to ensure that the business needs and plans are covered in the preliminary budget submissions and planning.
Skills
- Extensive experience in Technology delivery
- Extensive domain knowledge of Commodities business highly desirable
- Bachelor's or Master's degree in computer science or information management or similar discipline preferred
- Excellent written and verbal communication skills and excellent listening skills; ability to apply the knowledge gained effectively
- Strong presentation skills and the ability to communicate at all levels of an organization; ability to present complex technical information to both technical and non-technical audiences
- Excellent and proven negotiation skills and meeting facilitation at senior levels
- Ability to work in a complex and changing environment
- Innovative in respect of service quality and ways in which it can be improved within the bounds of the organization
- Willingness to travel to various locations as needed
- Solid Information Management Business Relationship Management Experience with a strong customer orientation
- Although not directly responsible to staff, excellent leadership capability is critical to gaining respect of customers and the role will involve leading teams and influencing other leaders