CAE 1, Customer Service (Billing)Billing Customer Service Re Job in South Burlington, Vermont US
CAE 1, Customer Service (Billing)Billing Customer Service Re
Tasks:- Interacts with customers via telephone, e-mail, or face-to-face toassist with a variety of customer inquiries and issues. Must be able towear telephone headset and manipulate objects such as pen, keyboard, andmouse.- Elicits and records customer information and inquiries, followingprompts from a computerized system.- Corrects errors and discrepancies on customers billing statements asnecessary.- Demonstrates good oral and written communication skills, with abilityto articulate relevant information and directions in an organized andconcise manner. Explains billing cycles, processes, and prorateseffectively to ensure that customers understand their statements.- Generates copies of billing statements and researches billing historyusing computerized systems and microfiche when applicable.- Facilitates interactions with customers in a way that is in accordancewith the Company's service strategy. Establishes rapport and promoteseffective relationships.- Demonstrates awareness of company policies and procedures whileapplying sound judgment, when necessary.- Attempts to collect delinquent account balances.- Prepares work orders accurately; processes payments and enters creditcard information accurately.- Promotes and recommends products and services based on a logicalrelationship to the customer's needs and interests, delivering theComcast Quality Experience (CQE). Enters and confirms sales whenappropriate.- Maintains and coordinates interdepartmental communications as theyapply to customer problem resolution.- Supports other lines of business as call volume dictates.- Must be able to work in a fast-paced, often high-pressure environment,with proven ability to maintain composure in stressful situations andmanage and diffuse angry or upset customers.- Achieves overall call center performance goals, while impacting thebusiness goals of the organization.- Consistently meets or exceeds established goals and performancemetrics.- Regular, consistent and punctual attendance. Must be able to worknights and weekends, variable schedule(s) and overtime as necessary.- Attends training as required.- Regular, consistent and punctual attendance. Must be able to worknights and weekends, variable schedule(s) and overtime as necessary.- Other duties and responsibilities as assigned.Required Skills:Requirements:- High School or Equivalent--- Generally requires 0-2 years related experienceComcast is an Equal Employment Opportunity/Affirmative Action/Drug-Free workplace employer.