CAE 1, Customer Service (Billing)Billing Customer Service Rep., So. Burlington, VT Job in South Burlington, Vermont US
CAE 1, Customer Service (Billing)Billing Customer Service Rep., So. Burlington, VT
Tasks: - Interacts with customers via telephone, e-mail, or face-to-face to assist with a variety of customer inquiries and issues. Must be able to wear telephone headset and manipulate objects such as pen, keyboard, and mouse. - Elicits and records customer information and inquiries, following prompts from a computerized system. - Corrects errors and discrepancies on customers billing statements as necessary. - Demonstrates good oral and written communication skills, with ability to articulate relevant information and directions in an organized and concise manner. Explains billing cycles, processes, and prorates effectively to ensure that customers understand their statements. - Generates copies of billing statements and researches billing history using computerized systems and microfiche when applicable. - Facilitates interactions with customers in a way that is in accordance with the Company's service strategy. Establishes rapport and promotes effective relationships. - Demonstrates awareness of company policies and procedures while applying sound judgment, when necessary. - Attempts to collect delinquent account balances. - Prepares work orders accurately; processes payments and enters credit card information accurately. - Promotes and recommends products and services based on a logical relationship to the customer's needs and interests, delivering the Comcast Quality Experience (CQE). Enters and confirms sales when appropriate. - Maintains and coordinates interdepartmental communications as they apply to customer problem resolution. - Supports other lines of business as call volume dictates. - Must be able to work in a fast-paced, often high-pressure environment, with proven ability to maintain composure in stressful situations and manage and diffuse angry or upset customers. - Achieves overall call center performance goals, while impacting the business goals of the organization. - Consistently meets or exceeds established goals and performance metrics. - Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. - Attends training as required. - Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. - Other duties and responsibilities as assigned. Requirements Requirements: - High School or Equivalent - - - Generally requires 0-2 years related experience Comcast is an Equal Employment Opportunity/Affirmative Action/Drug-Free workplace employer.