Call Agent
NEW CALL CENTRE PERMANENT ROLE IN CHESTERFIELD
A committed and confident individual with the drive to achieve the highest standards is required to fulfil an exciting opportunity in the role of Call Centre Agent. This company are an established name across the Yorkshire and Midlands region and offer a great career opportunity for those with a passion for high level customer services and sales. They are an organisation with a strong brand, a strong work ethic and commitment to their customers.
The successful candidate will have a desire to succeed and a strong motivation to work in a targeted environment. They will demonstrate on application previous experience securing sales opportunities, providing an exceptional customer service, meeting the aims of their employers and the ability to build rapport with customers in person and over the phone. This company is keen to appoint an individual who has demonstrated consistency within their career so applicants without this experience will not be suitable. This position is not a scripted position and the successful individual will demonstrate an intelligent and engaged approach.
The primary aim of this role is to contact previous and new customers and secure repeat and new business. Duties include;
Creating outstanding customer confidence in the service offered by ensuring a professional performance and exceptional commitment to customer care.
Ensuring the highest standard of courtesy and integrity when interacting with customers.
Receiving customer enquiries by telephone and successfully convert these into bookings.
Maximise service and sales profitability by up selling other products.
To effectively follow-up and prospect customers to secure repeat and incremental business.
To exceed customer expectations at all times.
Maintaining customer records effectively
Responding to email enquiries and web enquiries
Involvement with marketing campaigns
To work well with other departments and communicate effectively
If you feel you have the skills and experience to achieve in this role please do not hesitate to apply.
The closing date for this position is Tuesday 27th May 2014.
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