Call Center Development Sales Representative Job in Tampa 33634, Florida Us
We're Siemens, a global innovation company helping the needs of businesses, communities and employees right here in the US. From improving security at airports, to helping healthcare professionals make more accurate diagnoses of the heart, to reducing delivery time for forwarded mail and beyond, we're achieving the unexpected all because of our employees. Which is why we offer a work culture where ideas are free to fly, diversity programs that capture the strengths of thought rather than ethnicity, and mentoring and training programs that can take careers to new heights. And that's pretty inspiring.
Because when you and 70,000 diverse minds innovate together, you can change the world. Imagine that.
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Siemens is an equal opportunity employer encouraging diversity in the workplace.
Call Center Development Sales Representative
Position Description:
Siemens Enterprise Communications Call Center Development Sales Representative
As a Siemens Enterprise Communications Call Center Development Sales Representative, your challenge will be to build upon our track record of success within the Call Center Enterprise Markets and your Defined Area/ Region by identifying, developing and winning complex Call Center/Contact Center solutions and services that solve our customers' enterprise communications needs. Your success in managing and growing multi million dollar sales goals will be rewarded with a top tier commission program.
KEY RESPONSIBILITIES INCLUDE:
- Develop and implement plans for strategic accounts and new logo prospects that exceed expectations in revenue retention/growth, account profitability, and customer satisfaction/loyalty
- Critical to build a reference base of customers in your territory to use as proof points of success
- Pursue long-term account strategy that maximizes profits and assist in cultivating long-term relationships with the appropriate key account decision makers
- Develop a complete understanding of the organization's structure and key buying influences of assigned account
- Perform client presentations articulating the value proposition of product / solution / service offerings
- Provide management with suggestions for improving volume, market share and price levels
WORK EXPERIENCE:
- Minimum 10 years of Demonstrated Advanced Call Center Consulting and selling skills with a track record of meeting and exceeding multi-million dollar sales goals
- Experience in using ROI tools and Financial Modeling as a part of your sales process
- Successful negotiator with C-level decision-makers
- Ability to network and build relationships with key contact center engagement consultants and analysts is critical to success
- Understanding of emerging contact center technology such as cloud based offerings and analytics is a must
- Good understanding of the Contact Center Outsourcing community and the technology and offerings available to that market are critical
- Need to possess a mastery of self service solutions and the uses of advanced speech technology and voice portals
- Familiarization with Professional Services and their applicability to the Contact center market
- Practice and working knowledge of Contact Center metrics, continuous Improvement models and an understanding of business process reengineering as it applies to Customer Interactions
- Clear concise communication skills, solid business sense and presentation skills
- Experience selling Call Center Solutions (Skills Routing, Advanced Reporting, IVR, Analytics, Recording, etc.) or related software or IT services within the Assigned Region/Area
- Proven success Re-Engineering Call Centers to Improve Customer Services, Revenue, and Production resulting in Application and Technology Upgrades with Short Term ROI
- Relationships and understanding of Best in Breed Applications including Verint, Nice, and Genesys required
- Experience in competitive positioning within the Call Center Arena versus Avaya, Cisco, Aspect a must
- Be prepared to provide examples of successes in consultative solutions selling and demonstrate the drive and skills needed to effectively manage your market and customers
- Applicant needs to be prepared to furnish ranking documentation, award certificates and W2's for proof of success and earnings
- Relationships within Defined Region/Area with large enterprises, and channel partners including Verizon Business, Shared Technologies, Black Box, is a plus
EDUCATION:
- Training in advanced Account Management and Selling techniques though top-tier programs such as: Holden International Sales Training, Achieve Global, Critical Path Selling, or Target Account Selling
- College Degree or equivalent experience is preferred
- Membership in influential Contact Center associations such as ICSA, ATA and others is preferred
Who are we?
Siemens Enterprise Communications is a premier provider of end-to-end enterprise communications solutions that use open, standards-based architectures to unify communications and business applications for a seamless collaboration experience. This award-winning "Open Communications" approach enables organizations to improve productivity and reduce costs through easy-to-deploy solutions that work within existing IT environments, delivering operational efficiencies. It is the foundation for the company's OpenPath commitment that enables customers to mitigate risk and cost-effectively adopt unified communications. This promise is underwritten through our OpenScale service portfolio, which includes international, managed and outsource capability. Siemens Enterprise Communications is owned by a joint venture of The Gores Group and Siemens AG. The joint venture also encompasses Enterasys Networks, which provides network infrastructure and security systems, delivering a perfect basis for joint communications solutions.For more information about Siemens Enterprise Communications or Enterasys, please visit www.siemens-enterprise.com or www.enterasys.com.
To Apply Visit Siemens Enterprise Communications
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