Call Center Escalations Agent Job in Salt Lake City 84121, Utah Us
Galileo Processing is seeking an Escalations Specialist to join our team.
Responsibilities include: Handle customer service escalation calls * Service cardholders in a timely and efficient manner following established procedures * Remove authorizations, set pins, activate card * Provide back-up support to Customer Service Managers * Meet performance standards and quality goals * Assist with Quality Monitors when needed * Provide coaching and feedback when necessary
Qualifications include: 1 + years call center customer service escalations experience * Strong computer skills * Excellent oral and written communication skills * Must have weekend flexibility * Excellent verbal, written and interpersonal communication skills
If you enjoy a fast paced environment, thrive on working with industry-leading technology solutions and are among the best at what you do... apply now at www.galileoutah.com .