Call Center Manager Job in Chicago 60607, Illinois US

PrimePay Global is a Merchant Service Provider for small and medium sized businesses across the country.  Our headquarters are located in Henderson, Nevada and we have regional offices spread out across the country.

 

The location in which we are currently hiring is located in Downtown Chicago.

 

Our Call Centers provide qualified appointments with Business Owners for our outside sales agents.  

 

We are looking for an EXPERIENCED Call Center Manager that can lead 2-3 Teams  under one roof, (totaling 40 Call Agents) into producing a CONSISTENT number of appointments daily for our Sales Agents who are on the road.

 

The Call Center Manager will exude a high level of intensity along with a team player attitude.

 

The Call Center Manager will create an environment conducive to results, along with providing a fun atmosphere and an office culture that is second to none.

 

Starting Salary will be 50-60k per year depending on experience, plus a lucrative bonus structure.

 

We will be doing interviews the week of April 9th.  Start date April 16th.

 

Below you will see the minimum requirements along with overview of job description. If you meet these minimum requirements, please provide a Resume for consideration.

 

 

 

Minimum Requirements:

 

• Minimum 2 years of call center experience in staffing. Previous call center management experience a must.

• Experience with Timekeeping and/or Payroll systems preferred

• Intermediate to Advanced experience in MS Office; emphasis in Excel

• Excellent planning and problem solving skills, exercising good judgment at all times

• Must be self-motivated, organized, detail oriented and flexible in a fast- paced work environment

• Possess excellent communication skills, both oral and written

• Able to demonstrate initiative, resourcefulness and professionalism

• Ability to work effectively with all levels of management and frontline employees 

• Demonstrated ability to analyze data within limited time frames and recommend alternatives

• Good organizational leadership skills to motivate team meet deadlines in environment of constantly changing priorities

 

Essential Duties and Responsibilities:

 

• Recruiting, supervision, coaching, and development of Team Leads

• Recruiting, supervision, coaching, and development of Call Center as a whole

• Work with scheduling  analyze accuracy of appointment forecast, staffing requirements and staff scheduled, as well as actual staffing levels

• Monitoring of daily call center productivity, while in close communication with Sales Managers

• Generation of local reports analysis of information on call agent activity and forwarding of items requiring attention to management

• Manage call agent work time/schedule adherence validation process to ensure effective payroll reporting 

• Partner with upper management to Identify key training needs.

• Develop and maintain exceptional working relationships with all Sales Managers and other Department Heads

• Other duties as assigned 

                                                                            

PrimePay Global is an accredited member of the Better Business Bureau and an equal opportunity employer