Call Center Manager (m/w) Job in İstanbul Merkez 34000, Istanbul Turkey
inCompetence Call Center is one of Europe’s leading call centers. At 9 locations in 6 countries, more than 3.000 service professionals provide top quality international call center services.
CCC is a strong, rapidly expanding company with a clear focus on quality. The position of Call Center Manager is an exciting opportunity for a proven call center leader with prior experience leading a growing organization. The Call Center Manager will be directly responsible for our awarded location in Istanbul to enhance profitability, productivity and efficiency
Skills and Experience required:
- Must possess excellent written and verbal communication skills in Turkish and English or German, including presentation and negotiation skills
- Minimum 5 years experience, including 3 years of progressively responsible call center management experience
- Knowledge of customer service techniques and negotiation skills, as well as excellent organizational skills
- Excellent computer skills
- Bachelor’s degree in business-related field or equivalent experience
- Core competencies of communication, leadership, ability to drive change, innovative outlook and problem analysis
- Must have the ability to work independently as well as having excellent interpersonal skills
Operational flexibility is required to meet sudden and unpredictable needs. Business travel is required.
Responsibilities:
- The position includes responsibility for our CCC location in Istanbul
- Provide oversight of the day to day operations of the call centre
- Provide strong leadership for success of direct reports in meeting business goals
- Final decisions on administrative or operational topics to ensure Operations’ effective achievement of objectives
- Responsible for balancing strategy and business objectives with customer experience requirements
- Analysis of results and contract negotiations
- Ensure that budgets are adjusted to account for growth
For consideration, please apply online - in English - and send your application and CV including your salary expectation.
For further details about our company visit