Call Center Process Improvement Manager Job in Chicago, Illinois US
It all stems from the values of our “Dynamic Organization.” Values based on a culture of respect, integrity and trust. Fostered by leaders who care, who treat their team well and dedicate themselves to providing what it takes to enhance the customer experience.
Call Center Process Improvement Manager
- Master a detailed understanding of both widely held and leading-edge Call Center and Customer Care processes/technologies.
- Assist in developing and implementing a strategic plan for business improvement, including technology adaptation.
- Assure improvement projects are in line with Corporate and Communication Center goals.
- Prioritize projects based upon business case analysis, including financial measurements.
- Establish metrics that track and illustrate how improvement efforts contribute to business performance and report them accordingly.
- Organize, train and facilitate improvement teams to address organizational improvement opportunities.
- High school diploma or state certification equivalency required; Bachelor's Degree preferred.
- Formal training in business process improvement is strongly preferred.
- Strong communication and presentation skills and some exposure to team facilitation and project management required.
- A minimum of one year of participating in, facilitating, and/or leading a process improvement team is preferred.
- Ability to manage diverse business improvement teams on aggressive project timelines required.
As the nation’s fifth-largest wireless carrier, we give you the opportunity to connect with your fellow associates, as well as with your customers. You’ll receive healthcare starting day one, excellent training and development, and the tools you need to address each challenge with confidence. Beyond these, there are also the rewards and recognition of a collaborative, resource-rich environment where people love their work.
We suggest taking a closer look at U.S. Cellular and our way of building careers. We can speak from experience about the satisfaction you’ll feel, but our faces really say it all.
To learn more about our Dynamic Organization or to apply please click here:
U.S. Cellular® is a drug-free workplace and committed to diversity and inclusion.