Call Center Program Manager Job in Yukon, Oklahoma US
Call Center Program Manager
Job Level:
Reason(s) for Posting: (Business Justification):
Replacement
Xerox Corporation is a $22 billion leading global enterprise for business process and document management. Through its broad portfolio of technology and services, Xerox provides the essential back-office support that clears the way for clients to focus on what they do best: their real business. Headquartered in Norwalk, Conn., Xerox provides leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Through ACS, A Xerox Company, which Xerox acquired in February 2010, Xerox also offers extensive business process outsourcing and IT outsourcing services, including data processing, HR benefits management, finance support, and customer relationship management services for commercial and government organizations worldwide. The 130,000 people of Xerox serve clients in more than 160 countries.
May perform one or more of the following:
- Indirectly manages people for programs or projects involving department or cross-functional teams focused on the delivery of projects and/or programs into a finished state
- Plans and directs schedules as well as project budgets
- Monitors the program/project from initiation through delivery, interfacing with customers or department personnel
- Organizes project activities that may require interdepartmental meetings and communication ensuring completion of the program/project on schedule and within budget constraints
- Assigns and monitors work of technical personnel, such as systems analysts and programmers, providing support and interpretation of instructions/objectives
- Ensures the ongoing process/system capability associated with projects and manages any changes required to meet or exceed the expectations established in project designs
- All other duties as assigned
Establishes operational objectives and work plans, and delegates assignments to individual contributors or subordinate managers. Senior management reviews objectives to determine success of operation. Involved in developing, modifying and executing company policies that affect immediate operations and may also have company-wide effect
Works on issues where analysis of situations or data requires an in-depth knowledge of organizational objectives. Implements strategic policies when selecting methods, techniques, and evaluation criteria for obtaining results. Establishes and assures adherence to budget, schedules, work plans, and performance requirements.
Regularly interacts with senior management or executive levels on matters concerning several functional areas, divisions, and/or customers.
Manages activates of a department(s) through individual contributors or subordinate mangers. Subordinate managers exercise full supervision in terms of costs, methods and staffing.
Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender/sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, or any other group protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by calling 866-419-2226 or by sending an e-mail to accommodations@acs-inc.com
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