Call Center Rep in West Warwick RI Job in West Warwick 02893, Rhode Island Us
The Mergis Group is a staffing and recruitment industry leader with thousands of satisfied clients nationwide. We offer the successful candidate the opportunity to work for our clients in either full-time or temporary positions. We pride ourselves on our strong commitment to client satisfaction, and our focus on helping our employees find their next job. We are seeking an Call Center Rep in West Warwick, RI.
Job Description:
Call Center Rep in West Warwick RI
Contract Position: 122 days
Responsibilities will include:
· Provide service and information to customers regarding products, including explaining policy features and benefits, providing policy-specific information, requests regarding claims and processing transactions.
· This position may also support campaigns to increase revenue, generate sales and conserve existing assets.
· Respond to requests via telephone regarding insurance and other financial service products and benefit plans.
· Research and respond to requests and discuss options regarding various aspects of the policy; for example, status of claims, policy provisions, values, basic procedures, etc.
· Process transactions and fund transfers and refer requests for other policy modifications to appropriate areas for processing.
· Efficiently access multiple electronic systems and LAN/PC to provide complete response.
· Work at all times to enhance and strengthen the relationship between the customer and MetLife; Support special campaigns as needed, or if solicited by the customer.
· Workers are expected to perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and Quality Service Skills.
Requirements:
· Demonstrated ability to learn quickly and willingness to obtain functional knowledge and understanding of company products as well as administrative, claims, underwriting and marketing organizations.
· Excellent oral written communication skills.
· Ability to understand and respond clearly to customers in a dynamic, fast-paced environment while promoting a quality image of MetLife.
· Demonstrated ability to work in a team environment to improve the delivery of service to internal and external customers.
· Demonstrated ability to manage stress.
· Strong solid math and analytical skills.
· Ability to work various shifts within hours of operation.
· Previous Call Center experience preferred
How to apply:
If you feel as though you have what it takes and are up for the challenge do not hesitate to apply.
Please email lindsayblank@mergis group.com