Call Center Representative / 11-2341 Job in Carmel 46032, Indiana Us
Call Center Representative / 11-2341
Position Description:
CNO Financial Group has an opening for a Customer Care Representative for its call center in Carmel, IN. Candidates should possess excellent communication skills, along with outstanding organizational and time management ability. Successful candidates will juggle multiple tasks simultaneously in a fast paced and challenging environment. This person will be responsible for solving problems and making sound decisions. Also, candidates must be able to work within expected parameters, including productivity and quality standards, as well as be able to work independently and as part of a team.
Noteworthy responsibilities include:
-Professionally answering inbound phone calls from our valued customers
-Processing requests from clients, agents, and other external customers while maintaining a high degree of efficiency and accuracy
-Verifying of information received (correspondence writing, mailing, e-mailing, faxing and customer call backs)
-Managing daily work queues
-Data entry within both Windows and mainframe environments
-Work on special projects as needed
Candidate must possess:
-Be self motivated and demonstrate a desire to excel
-Microsoft Office experience (Word and Excel)
-Strong keyboarding speed and accuracy
-Excellent communication skills
-Courteous phone etiquette as well as a professional demeanor
-Insurance experience or passion for Customer Service a plus.
**Call Center site hours are from 8am – 6pm M-F(actual work schedule may vary)**