Call Center Representative Job in Vancouver 98660, Washington Us
Job Summary:
The Call Center Care Representative will work with customers and business partners to answer inquiries to resolve technical and procedural problems and issues with customer accounts, their domains, and with hosting services provided to customers. This will be accomplished via telephone, email, and live chat in a call center environment.
Responsibilities/Essential Functions:
•Respond to email, chat, and phone requests in a call center environment
•Efficiently and accurately trouble-shoot and professionally respond to support requests
•Process inbound technical inquiries related to hosting, domain, registration, and other products and services
•Operate phone, computer, fax, and other office equipment
•Meet required daily performance metrics and measurements
•Adhere to call center attendance guidelines
•Provide high quality customer support to our customers
•Perform additional duties as required
Knowledge:
•Knowledge of the Internet and Domain Name System
•Understand Internet services, online trends, the competitive environment, customer expectations
•Knowledge of UNIX, LINUX, and Windows hosting
•Knowledge of MySQL and PHP
•Knowledge of hosting-related protocols, such as Telnet, FTP, POP3, DNS, and HTML
Skills/Abilities:
•Troubleshooting common problems related to web hosting, email, and DNS issues
•Web design skills and with website development tools such as HTML, FrontPage, and DreamWeaver
•Strong verbal and written communication skills
•Highly motivated, results-driven, self-starter with a proven capacity to set and achieve individual goals
•Ability to improve processes and procedures
•Ability to continually expand technical knowledge
•Intensive, results-driven customer focus and accountability
•Ability to work well in teams and focus on our companies collective success as well as individual achievement
Position Requirements:
•Minimum 1 -2 years of customer service/technical experience
•High School Diploma/GED
•Functional knowledge of MS Office tools, online presentation software, and SalesForce
•Experience in a web services or networking environment is desired, but not required
Working Conditions:
•Office/ Call Center Environment
•Must be able to sit for long periods of time
Lexicon Staffing is a full-service staffing company specializing in contract, contract-to-hire, direct placement, and payroll services for companies across America. Located in the Portland metro area, we are at the heart of technology in the Pacific Northwest. Our history to date has been the story of a young company swiftly growing because of our commitment to our consultants, quality work, and intense dedication to task. Unlike larger firms, which can be hampered by a cumbersome organizational chain, Lexicon Staffing offers easy access to its principals. All of our consultants receive a more exclusive consideration than they would with a less streamlined, less agile, and less innovative operation. Our business strategy is dedicated to ensuring constant consultant monitoring and servicing, and our aim is always to develop a long-term, lasting relationship.
Lexicon Staffing has been voted by the Portland Business Journal as one of Portland's Top Staffing Firms for 2009 and 2010. We were also named as one of the 100 fastest growing companies in Oregon and Southwest Washington for 2009 2010!
Lexicon Staffing is proud to offer a comprehensive benefits package, including the following:
Major PPO (Pre-tax) medical/dental cafeteria plan.
AFLAC supplemental insurance.
Group short/long term disability coverage.
Complementary care.
Disability insurance.
Individual supplemental term life policies.
Paid holidays and vacation time.
Direct deposit payroll option, with weekly pay.
Lexicon Staffing offers a generous referral bonus program. For more information, visit our website at:
http://www.lexiconstaffing.com/employees/referralprogram
To view other Lexicon Staffing job opportunities, please visit our website at:
http://www.lexiconstaffing.com/employees/joblistings