Call Centre Frontline Supervisor
Managing an invoicing call centre team
A Call Centre Supervisor job in Hounslow is available working within a well-known, national logistics organisation.
The key features of the role includes ensuring high levels of customer service through managing a team of 10+ call centre agents that are responsible for resolving customer queries relating to contracts and invoicing. The aim of the role is to maintain customer satisfaction through leading and developing the call centre agents to achieve both KPI's and the set target levels of customer satisfaction. This role requires you to anticipate the volume of workload and ensuring the team can respond effectively through training and leadership.
Therefore, based on the duties, this Call Centre Supervisor position requires you to have previous experience of managing a team as well as good working knowledge of invoicing processes. Working within a customer services environment is crucial to being successful within the job.
Please apply online or get in contact with Thompson Pacey for more information on this vacancy.
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